Snr Engineer, Field Service- "I &II

** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**
Job’s mission

Our Global Sales, Services & Spares IQ and Sustaining teams are seeking Snr Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site (Intel) in Chandler, AZ. Domestic and International travel of at least 25% will be required for this role. As a Senior Field Service Engineer at ASM, you’ll play a critical role in supporting the advanced semiconductor equipment that powers the world’s most transformative technologies.

You’ll take the lead on complex troubleshooting, guide and mentor engineers, and strengthen our partnerships by helping customers achieve stable, high‑performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of ASM technology.

Shifts available:

• Shift 4 (6pm-6am) – Sun-Tu and every other Saturday
• Shift 5 (6am-6pm) – Sun
  - Tue and every other Wednesday
• Shift 6 (6pm- 6am) – Wed-Fri and every other Saturday
• Shift 7 (6am- 6pm) – Wed-Sat and every other Wednesday

_ Senior Engineer I, Field Service _

• Install, maintain, and repair ASM semiconductor equipment with minimal supervision
  Lead troubleshooting of complex tool or process issues using structured diagnostic methods
  Perform root‑cause analysis and recommend targeted, data‑driven corrective actions
  Review tool‑performance data to identify trends, risks, or improvement opportunities
  Provide technical guidance and on‑the‑job coaching to less‑experienced engineers
  Document service activities and support updates to procedures and best practices
  Communicate solutions, progress, and expectations clearly with customer engineers
  Participate in escalations alongside cross‑functional ASM engineering teams

_ Senior Engineer II, Field Service _

• Serve as the senior technical lead for equipment installation, performance optimization, and recovery
  Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance
  Lead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvements
  Own the customer‑technical relationship: build trust, anticipate operational needs, and act as ASM’s senior technical representative onsite
  Manage escalations end‑to‑end, aligning expectations, coordinating cross‑functional teams, and communicating clear action plans
  Guide, mentor, and develop engineers through hands‑on instruction, structured training, and knowledge‑sharing
  Champion best practices and contribute to procedure development, improvements, and field‑wide learning
  Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early‑option deployments

_ Senior Engineer I, Field Service _

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, or a Master’s degree with 4+ years of experience or PhD degree with 0+ years of experience.
• Experience of semiconductor field service or capital‑equipment experience
• Ability to interpret electronic and electromechanical schematics
• Experience with structured troubleshooting methodologies
• Knowledge of cleanroom and semiconductor safety protocols
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in fast‑paced fab environments
• Willingness to travel domestically and internationally (minimum 25%)
• Proficiency in MS Office

_ Senior Engineer II, Field Service _

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience, or a Master’s degree with 6+ years of experience or PhD degree with 4+ years of experience.
• Experience in semiconductor field service experience with demonstrated technical leadership
• Advanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshooting
• Experience driving structured root‑cause analysis and long‑term corrective‑action plans
• Proven ability to…