Manager III, Customer Engineer

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Salary: $88,000.00 - $

Location:

Chandler, AZ

We offer a comprehensive benefits package, including participation in a bonus and a stock award program, as applicable.

• Develops and maintains customer relationships with all relevant individuals in the district at all levels, performing regular customer visits.
• Manages, coaches and directs all customer engineers in the district. Responsible for salary planning, career planning, corrective actions where necessary, establishing objectives and performance appraisals, and giving formal updates to all employees.
• Initiates reports necessary for the business and acts as the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Monitors the CSD Award Program with quarterly results (election, announcements) and the “mentor” program so that all new engineers have a defined mentor.
• Executes escalation procedures.
• Responsible for account planning with the District Sales Engineer, and for providing a support plan for system sales to CSD Management, Sales, and Field Engineering. Also responsible for financial forecasting and cost efficiency in the district, measured by the financial result.
• Responsible for system installation: planning, reporting, execution, pre‑facility meeting, start‑up meeting, and process support identification.
• Manages the RMA procedure, measuring engineers on their effectiveness, managing accuracy and updates of Customer Engineer hours tracking, providing cross‑checks and signatures, and taking corrective action with customer engineers.

• Works on issues where analysis of a situation or data requires review of relevant factors.

• Receives assignments in the form of objectives with goals and the processes by which to meet those goals; recommends changes to unit or sub‑unit policies; and is reviewed by management to measure meeting of objectives.

• Provides direction to employees according to established policies and management guidance, and administers company policies that directly affect subordinate employees.

• Exercises judgment within defined procedures and policies to determine appropriate action.

• Erroneous decisions or failure to achieve results will cause delays in schedules.

• Interaction normally requires the ability to gain the cooperation of others and to conduct presentations of technical information concerning specific projects or schedules.

Position requires understanding of Applied Materials’ global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials’ core values.

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 10% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavours to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e‑mail at Ac, or by calling our HR Direct Help Line at 877‑612‑7547, option 1, and following the prompts to speak to an HR Advisor.

This contact is for accommodation requests only and cannot be used to inquire about the status of applications.