Player Development Ambassador

Closing Date:
September 17th, 2026, 2026 at 4:00 PM

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Actively seek out and engage potential high-worth players on-property and through strategic outreach.
• Create personalized, high-touch experiences that encourage guest loyalty and increased visitation.
• Represent the brand with energy, authenticity, and professionalism both on and off the casino floor.

• Build trust-based relationships with new and emerging players by offering guidance on casino amenities, promotions, and rewards programs.
• Maintain regular communication with assigned guests through phone calls, text, email, and in-person conversations.

• Monitor guest gaming activity and progression using player tracking tools and loyalty data.
• Identify when players reach qualifying thresholds and coordinate a warm, seamless handoff to an Executive Host.
• Ensure proper documentation of player status and interactions in the CRM system.
• Work closely with Player Development, Marketing, and Operations teams to align guest experiences with business goals.
• Provide feedback on player trends, preferences, and engagement patterns to support strategic planning.
• Ensure every interaction reflects the values and service standards of the casino brand.
• Resolve minor guest issues promptly and professionally, escalating when necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intermediate skills in the use of personal computers, Microsoft Office Suite Software, email and Enterprise specific programs.

Ability to read, analyze, and interpret general business periodicals, professional journals, financial reviews, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to define problems, collect, develop and analyze data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables simultaneously.

The physical demands described here are representative of those that must be met by an team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The team member frequently is required to stand, walk, and climb or balance. The team member is occasionally required to sit, talk and hear. The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, and color vision.

The work environment characteristics described here are representative of those a team member encounters while performing the…