Production Associate, New Grads Encouraged

• Provide direct sales and operational support to Loan Officers
• Coordinate loan files from application through processing submission
• Collect, review, and organize required loan documentation
• Serve as a point of contact for borrowers
• Deliver exceptional customer service through proactive communication
• Manage and monitor loan officer pipelines
• Maintain accurate loan records and update systems regularly

Requirements

• 4-year college degree
• Strong organizational, time management, and prioritization skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Exceptional customer service and communication skills, including professional written, verbal, and active listening abilities.
• Ability to learn quickly, adapt to changing priorities, and thrive in a team-oriented, results-driven environment.
• Strong attention to detail with the ability to analyze information, identify issues, and exercise sound judgment when resolving problems.
• Proficiency with computer applications and technology, with the ability to efficiently learn and navigate loan origination systems and other business software.
• Working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Teams.

Core Competencies

Demonstrates strong organizational and time management skills to effectively support Loan Officers and manage loan documentation. Excels in delivering exceptional customer service and communication while maintaining accurate loan records and adapting to fast-paced environments.

Highest-signal resume keywords

• Customer Service
• Organizational Skills
• Loan Documentation Management
• Microsoft Office Suite Proficiency
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Loan Origination Systems
• Documentation Review
• Pipeline Management
• Data Analysis
• Problem Resolution

Soft Skills

• Time Management
• Attention to Detail
• Adaptability
• Active Listening
• Team Collaboration

Industry Keywords

• Loan Processing
• Borrower Communication
• Operational Support
• Fast-Paced Environment
• Results-Driven

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams