IT Business Analyst III

Overview

Job#: 3017787

Job Description:

Job Title:
Product Manager

Duration: 12 Months

Location:
Chandler AZ/ Charlotte NC/ Jersey City NJ

Payrate: $50.00 – 53.56/hr

About the Role

We are seeking an experienced Internal Cloud Product Manager to own the roadmap, delivery, and lifecycle management of our internal cloud platform (private cloud and/or hybrid services). This role sits at the intersection of product strategy, platform architecture, and financial/operational stewardship. You will work closely with engineering, architecture, security, finance, and business stakeholders to define outcomes, deliver capabilities, and scale the platform to meet current and future enterprise demand – while ensuring reliability, compliance, and cost efficiency.

You will combine deep internal cloud architecture knowledge (e.g., virtualization, container orchestration, software-defined infrastructure, service catalogs, automation, observability, identity, and governance) with strong business acumen in technology financial forecasting, executive communication, metrics generation, technical reporting, and capacity/demand management.

• Product Strategy & Roadmap
  • Define and maintain the product vision, value proposition, roadmap, and release plans for the internal cloud platform (private/hybrid).
  • Translate business requirements into platform capabilities, SLAs, and service tiers; ensure alignment with security, compliance, and audit standards.
  • Lead discovery, backlog prioritization, and cross-functional planning for platform features and improvements.
• Architecture Alignment & Technical Leadership
  • Partner with architects and platform engineers to design scalable, secure, and resilient internal cloud services (compute, storage, network, container platforms, PaaS, IaC, service mesh, identity/governance).
  • Drive standards for automation, observability, operational readiness, and service lifecycle (provisioning, upgrades, patching, and deprecation).
  • Ensure architectural decisions align with enterprise patterns and target-state architectures.
• Financial Management & Forecasting
  • Own technology financial forecasting and budgeting for the internal cloud product (Cap Ex/OpEx).
  • Develop unit economics and chargeback/showback models; optimize cost via rightsizing, automation, and capacity policies.
  • Provide monthly/quarterly financial performance reporting and variance analysis; recommend corrective actions.
• Capacity & Demand Management
  • Establish capacity planning models and thresholds across compute, storage, network, and licenses.
  • Forecast demand trends, model growth scenarios, and ensure timely scale-out/scale-up plans.
  • Implement reservation/quotas and orchestration strategies to balance performance, availability, and cost.
• Metrics, Reporting & Executive Communication
  • Define and publish product KPIs/SLAs (availability, performance, adoption, cost per unit, time-to-provision, incident rate, change success).
  • Create clear executive presentations and updates (roadmap, risks, financials, adoption, benefit realization).
  • Produce technical reporting for platform health, reliability, incidents, change management, security posture, and compliance.
• Stakeholder & Portfolio Management
  • Serve as the primary point of contact for business units, security, finance, and operations regarding the internal cloud product.
  • Manage intake and prioritization of feature requests, balance risk, value, and effort.
  • Coordinate with PMO and peer product owners to ensure integrated delivery across dependencies.
• Operational Excellence
  • Partner with SRE/Operations to drive incident prevention, root-cause analysis, problem management, and continuous improvement.
  • Ensure support readiness: documentation, runbooks, support models, L1/L2/L3 processes, release/change management.
  • Champion automation-first approaches to provisioning, patching, compliance, and remediation.

• Required Skills & Qualifications
  • Experience:
    
    7–10+ years in cloud/platform product management, technical program management, or platform engineering; 3–5+ years working with internal/private cloud or hybrid platforms.
  • Architecture Knowledge:
    Strong understanding of virtualization (VMware/KVM), container…