ASE Master Tech - Techline Support Specialist

ASE Master Tech – Techline Support Specialist 1

Location(s): Stansfield, AZ
Job Schedule: Full-Time
Work Arrangement:
Salary:
Up to $85,000.00

• Year 1: In-office 4 days/week, virtual on Fridays
• After Year 1: In-office 3 days/week, remote 2 days/week

Epitec is seeking a Techline Support Specialist to join our client, a leader in the automotive industry, on a direct-hire basis in Stansfield, AZ.

We are currently looking for an ASE Master Tech – Techline Support Specialist 1 to join our team in Stansfield, AZ. The role involves responding to TECH LINE cases via email, phone, or chat from dealership service technicians and providing technical information on diagnosing and repairing customer vehicles. You will collect and document technical information on new vehicle incidents requiring repairs and prepare reports for engineering staff.

• Provide help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service, or repair.
• Deliver support consistent with brand values, profitability, and cost-reduction goals.
• Document all cases with required information; search database for similar matches; update and close reports.
• Analyze decisions from the customer’s viewpoint and recommend actions with customer needs and values in mind.
• Provide feedback from dealership technicians regarding countermeasure procedures to internal departments.
• Collaborate across functions, regions, and affiliates to complete reporting requirements.
• Perform other related duties as necessary.
• Ability to work onsite at the Field Quality Center.

Education Requirement

• AA degree preferred. Equivalent related college or technical courses, seminars, and in-house classroom training considered.

Experience

• ASE Master Technician certification (or equivalent) highly preferred.
• 3+ years of hands‑on automotive repair and diagnostics experience.
• 1+ year in a technical support or diagnostic role.

Technical Knowledge

• Strong understanding of vehicle systems, service manuals, and diagnostic tools.
• Ability to troubleshoot complex issues and guide others through repairs.

Soft Skills

• Excellent communication skills (phone, email, chat).
• Strong interpersonal skills for effective collaboration.
• Customer‑focused mindset with attention to brand reputation.

Computer Skills

• Proficient in MS Word, Excel, and case management systems.
• Ability to type at least 30 WPM.

• Sponsorship: Not available