Relationship Support Manager

Work Mode: Hybrid schedule requirement of a minimum of 3 days per week

• Requirements Management:
  Collaborate with company, stakeholders, or internal teams to gather, document, and prioritize project or service requirements within Jira, utilizing epics, user stories, and tasks.
• Analyze and validate requirements in Jira for clarity, feasibility, and alignment with organizational objectives, ensuring proper categorization and prioritization.
• Maintain a traceable requirements repository in Jira, using custom fields, labels, and workflows to track updates, changes, and dependencies.
• Communicate requirements clearly to relevant teams via Jira dashboards and reports, ensuring shared understanding and execution alignment.
• Quality Control of Execution:
  Monitor and evaluate the execution of requirements to ensure deliverables meet quality standards and stakeholder expectations, using Jira to track progress and issues.
• Develop and implement quality assurance processes, including metrics, checkpoints, and feedback mechanisms, integrated with Jira workflows.
• Conduct regular audits to identify deviations from requirements, leveraging Jira reports to recommend corrective actions and ensure compliance.
• Ensure adherence to organizational standards, industry regulations, and client-specific guidelines.
• Problem Solving and Process Design:
  Design, implement, and optimize systems and processes to address operational challenges and enhance efficiency, incorporating Jira for issue tracking and resolution.
• Identify recurring issues or bottlenecks through data analysis and develop proactive solutions, using Jira to manage and prioritize fixes.
• Refine processes using performance data and stakeholder feedback to drive continuous improvement.
• Collaborate with cross-functional teams to integrate problem-solving frameworks into workflows, leveraging Jira for seamless coordination.
• Data Analysis and Reporting:
  Collect, analyze, and interpret data related to requirements execution, project performance, and client satisfaction using Excel and other analytics platforms.
• Develop and maintain comprehensive reports, dashboards, and visualizations to communicate key performance indicators (KPIs), trends, and actionable insights, integrating Jira data where applicable.
• Use advanced Excel functions (e.g., pivot tables, VLOOKUP, macros, Power Query) to process large datasets, identify patterns, and support decision-making.
• Provide ad-hoc analyses to address stakeholder queries or support process improvements, pulling data from Jira as needed.
• Stakeholders Relationship Management:
  Deliver regular updates through data-driven reports and presentations on project progress, quality metrics, and issue resolution, using insights from Jira and Excel.
• Anticipate company needs and proactively address concerns using data analysis to enhance satisfaction.
• Facilitate conflict resolution and manage expectations to ensure alignment between stakeholders and delivery teams.
• Team Collaboration and Leadership:
  Work closely with Relationship Managers, technical teams, and data analysts to ensure seamless execution and reporting, using Jira for collaboration.
• Provide guidance on Jira best practices, data analysis, and reporting standards to team members.
• Foster a culture of accountability, quality, and data-driven decision-making within the team.

• Education:
  
  Bachelor’s degree in Business Administration, Data Analytics, Project Management, or a related field (Master’s degree or certifications like PMP, Six Sigma, or Microsoft Excel Expert preferred).
• Experience:
  
  3-5 years in relationship management, project management, or process improvement roles.
• 2 years of experience in data analysis and reporting, with a proven track record of using Excel for complex datasets.
• 1-3 years of hands-on experience with Jira for requirements management, including creating and managing epics, stories, and workflows.

• Technical
  
  Skills:
• Advanced Excel
  
  Skills:
  
  Proficiency in pivot tables, advanced formulas (e.g., INDEX/MATCH, VLOOKUP), macros, Power Query, and data visualization (e.g., charts, conditional formatting).
• Jira Expertise:
  Proficient in using Jira for requirements management, workflow customization, issue tracking, and reporting (e.g., dashboards, JQL queries).
• Other Requirements Management Tools:
  Familiarity with tools like Jama Connect or Visure is a plus.
• Data Analysis and Reporting Tools:
  Experience with Power BI, Tableau, or similar platforms for creating dashboards and reports.
• Knowledge of quality control methodologies (e.g., Lean, Six Sigma) and process mapping tools.
• Soft Skills:
• Exceptional communication and interpersonal skills to manage stakeholder relationships and present data insights.
• Strong analytical and problem-solving skills, with a focus on translating data into actionable recommendations.
• Detail-oriented with a commitment to accuracy in requirements, Jira workflows, and data outputs.
• Ability to work collaboratively in a fast-paced, cross-functional…