Service Delivery Technician

Service Delivery Technician

The Service Delivery Technician provides direct support to and is a central point of contact for Cyrus One clients. The Service Delivery Technician answers and records calls, e‑mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non‑complex IT tasks and facility requests.

• Assemble, order, and prepare goods for shipment
• Record shipment data, including weight, charges, and space availability
• Load and unload trucks
• Receive and unpack materials and supplies
• Report damages and discrepancies for accounting, reimbursement and record‑keeping purposes
• Manage internal transport of materials
• Complete shipping and receiving reports
• Monitor e‑mail queue and log all e‑mail within the ticketing system
• Monitor ticket queue and follow up on open tickets within designated time frame
• Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
• Troubleshoot issues related to the critical infrastructure using test equipment
• Perform related services including, but not limited to, janitorial, inventory, and internal department tasks
• Escort client’s customers and visitors in Cyrus One facilities
• With assistance rack/unrack equipment as per customer instructions
• Rotate tapes/exchange tapes

• Demonstrated desire to provide the highest levels of customer service
• Cheerful and enthusiastic attitude
• Strong verbal and written communication skills
• Good problem solving and decision‑making skills
• Strong PC skills including word processing and spreadsheets
• Ability to learn quickly and develop new product skills independently
• Ability to manage multiple projects and shifting workloads in a fast‑paced environment
• Knowledge of ticketing system is a plus
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
• Willingness to work on call rotation

• 0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer‑centric company

• Minimum education requirement:
  High‑school diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work‑related experience

• May involve lifting of equipment and supplies (up to 50 pounds)
• Considerable walking, bending, and standing
• Must be able to accomplish all physical requirements and activities applicable to the role

• Health, dental, and vision insurance plans, life and disability insurance, and access to mental health resources and an employee assistance program
• Competitive pay, performance bonus, 401(k) retirement plan with company match
• Generous paid time off and holidays

Cyrus One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Cyrus One provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and any other state or local laws. If you need special assistance or an accommodation while seeking employment, please email  or call 806‑589‑0141.