Infrastructure Console Release Manager

Job Description

Insight Global is seeking an Infrastructure Console Release Manager for a leading financial services organization. This role will drive the planning, coordination, and execution of complex, large-scale application releases across a highly integrated enterprise environment. The ideal candidate brings deep experience in end-to-end release management, strong risk management capabilities, and the ability to align business priorities with technical delivery.

This individual will serve as a central communication point across multiple stakeholder groups, ensuring seamless coordination from development through production deployment. Success in this role requires a proactive, detail-oriented leader who thrives in fast-paced environments, excels at navigating ambiguity, and consistently delivers high-quality release outcomes. Experience with ITSM tools such as Remedy, along with familiarity with Service Now and Agile practices, will be key in supporting ongoing transformation efforts within the organization.

• Provide release management support for OpEx and Automation Services
• Manage releases for Infrastructure Console and enterprise applications
• Define, plan, coordinate, communicate, and deliver end-to-end application releases
• Own all release lifecycle processes and SDLC artifacts
• Act as the primary liaison across business, engineering, QA, PMO, infrastructure, and production support
• Monitor release status, risks, dependencies, and issues
• Proactively identify, remediate, and escalates blockers
• Ensure all release activities are completed prior to production deployment
• Track and report release metrics to drive continuous improvement
• Navigate approvals and drive execution independently with minimal oversight

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 5+ years of overall IT experience aligned to project/delivery management
• 5+ years of Release Management (or similar roles: Release Manager, Scrum Master, Program Manager, Portfolio Manager)
• Strong end-to-end change and release management experience
• Proven experience managing application releases across the full SDLC
• Ability to align business priorities with enterprise technology direction
• Strong experience with application risk management
• Hands‑on experience with ITSM tools (BMC Remedy required)
• Proven success delivering large‑scale enterprise application releases
• Strong analytical skills, including use of metrics to improve release quality
• Excellent verbal and written communication skills
• Extremely detail-oriented with strong documentation discipline
• Ability to work across a broad range of stakeholders (business, engineering, QA, PMO, infra)
• Experience with JIRA and Agile/Scrum tools
• Self‑driven, proactive, and comfortable navigating ambiguity and resolving blockers independently
• Experience with Service Now (environment transitioning from Remedy)
• ITIL Certification
• Agile certifications (Scrum, LeSS, etc.)
• Experience with Confluence and broader Microsoft tools (Outlook, Excel, Teams, PowerPoint)
• Bachelor’s degree (Business, Information Systems, or related field)
• Technical depth/background (helpful but not required)