ServiceNow Director-ServiceNow

Description:

15+ years of overall IT experience with 5+ years' experience in Service Now presales/ solutions.

- Experience in ITSM, ITOM including AI Ops, CMDB, CSDM, Discovery, HAM, SAM, SPM

- Exposure to HRSD, IRM, CSM, FSM, TSOM & other industry specific solutions

- Service Now implementation experience

- Knowledge of Service Now Managed Service Provider (MSP) model

- Service Now certified along with pre-sales accreditations

- Able to mentor, build teams, work in a team, work independently

- Collaborate with cross-functional teams in an Onsite/ Offshore model

- Experienced in building relationship with CxOs, and Senior stakeholders (internal/ external)

- Excellent communication, interpersonal, and presentation skills

- Ability to proactively propose alternate solutions to the customer as and when needed

- Self-driven, motivated and results orientated

- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

- Experience in a fast-paced, client-focused environment

- Ability to shape, adapt and improve processes

Responsibility of / Expectations from the Role

Leverage Service Now expertise to identify new/ expand existing opportunities to build the pipeline and drive revenue growth within geography

Create customized sales presentations and proposals, addressing clients' business needs, with competitive edge and measurable outcomes.

Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively communicating potential issues

Overseeing the complete sales cycle from prospecting to negotiation and deal closure

Coordinate RFP/ RFI/ RFQ Responses, Due-Diligence for new customers/requirements, POCs/POVs for client's part of sales/bid cycle

Building and maintaining strong relationships with C-level executives, key decision-makers, and internal stakeholders to meet business objectives

Work effectively with onsite/ offsite/ offshore teams to deliver timely responses to clients and account teams

Leading the business development strategy with sales and pre-sales efforts for Service Now solutions

Maintains knowledge of competitors in account to strategically position our offerings/ services

Well versed with Industry trends and provide thought leadership

Salary Range: $161,700-$254,581 a year