ServiceNow Platform Operations Specialist Job Chandler area,Arizona USA,IT/Tech

Job Description

The Service Now Platform Operations Specialist will have a leading role in maintaining the Service Now platform as defined by the product teams. The operations team is responsible for level‑2 end‑user support, code migration/release support, and production availability for a portfolio of Service Now instances.

Responsibilities

Maintain and support the Service Now platform while adhering to bank policies and standards.
Manage Service Now code quality control processes and facilitate code review.
Lead and mentor a team of operations specialists assigned to work on Service Now.
Respond to incidents for application availability issues as part of on‑call duties.
Respond to incidents/pages for application functional issues or questions as part of daily duties.
Triage service availability issues, research and resolve system defects, lead root‑cause analysis, and drive permanent resolution.
Ensure appropriate monitoring is in place and maintained for application availability.
Participate in software release implementation meetings and coordinate maintenance activities.
Prepare and maintain application support/process documentation.
Develop automation routines or deployment scripts.
Monitor and support application components and infrastructure critical to the business.
Fulfills requests from users, operations, auditors, and regulators within service level agreements and drives operational excellence.
Onboard monitoring tools and applications; research potential production incidents, meet user requirements, and implement automation opportunities.
Communicate status updates and technical details to management and provide reporting on environment and incident status.
Perform environment routing and cycling, implement splash pages, and collaborate with development teams on auto‑provisioning, straight‑thru revocation (STR), and straight‑thru processing (STP).
Manage aged revocation monitoring to fix defects in applications and systems of record.
Prepare technical documentation and develop procedures for troubleshooting incidents.

Required Qualifications

Service Now Certified System Administrator (CSA) certification, product micro certifications.
Proven experience as an administrator in highly regulated environments.
Experience maintaining multiple Service Now environments.
Minimum of 5+ years of experience in Service Now development and engineering with emphasis on platform management.
Experience monitoring and maintaining Service Now products, supporting software engineering, maximizing data processing systems, building cloud‑compatible services, and operating within an enterprise IT lifecycle.
Experience supporting Service Now integrations for security, risk, and compliance.
Experience with Service Now instance cloning and management.
Experience maintaining both Windows and Linux MID servers.

Desired Qualifications

Bachelor's Degree in Technology or related field.
Service Now certified implementation specialist (CIS).
Service Now certified application developer (CAD).
Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.
Experience leveraging MID servers for integration and automation.
Experience with Service Now Discovery and other Configuration Management Database (CMDB) population toolsets.

Skills

Adaptability
Analytical Thinking
Influence
Production Support
Risk Management
Automation
Collaboration
Result Orientation
Solution Delivery
Process Business Acumen
Stakeholder Management

Shift

1st shift (United States of America)

Hours Per Week

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