Senior Technology Manager Global Data-Network Operations

Overview

Global Head of Data Network Operations – senior technology management role responsible for the strategy, governance and day‑to‑day reliability of Bank of America's global data network.

Primary focus:
Building and leading teams that deliver technology products and services to meet business outcomes while driving the transformation of data network operations to AI and automation‑first operating models.

• Build and manage teams, including financial activities for workforce strategy and hiring practices, and set and track maturity and quality objectives.
• Coach, mentor, provide feedback and create development plans for employees and teams.
• Manage solution delivery and application performance in production, ensuring compliance with risk, financial and compliance policies.
• Lead global teams responsible for proactive response and service restoration for the enterprise data network and related services.
• Diagnose and resolve complex network issues across routing, switching, SD‑WAN, firewalls, load balancers.
• Define and own the strategy for data network operations aligned with Bank of America’s business, risk and technology roadmaps.
• Advance automation and AI‑assisted operations to reduce manual toil, improve consistency and enhance reliability.
• Implement AI‑driven runbooks, self‑healing workflows and intelligent routing of incidents to reduce noise and accelerate resolution.
• Identify and drive workload reduction, automation opportunities and process simplification.
• Design and implement a modern operating model that integrates NOC, SRE and automation capabilities, including follow‑the‑sun support.
• Track and improve operational KPIs for the data network operations team (MTTD, MTTR, change success rates, incident volumes, automation coverage, etc.).
• Foster a blameless, learning‑oriented culture that emphasizes reliability, transparency and continuous improvement.
• Upskill the organization in automation, AI, data literacy and modern network technologies.
• Interface directly with internal stakeholders, external suppliers/providers, architecture, product engineering, product management and business management.

• Opportunity & Inclusion Champion – model an inclusive environment aligned to company Great Place to Work goals.
• Process & Data Management – demonstrate deep process knowledge, operational excellence and innovation through simplicity and data‑based decision making.
• Enterprise Advocate & Communicator – communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions.
• Risk Manager – ensure proper risk discipline, controls and culture to identify, elevate and debate issues.
• People Manager & Coach – provide inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward – actively manage expenses and budgets in alignment with objectives and make sound financial decisions.
• Enterprise Talent Leader – assess talent and build bench strength for roles across the organization.
• Driver of Business Outcomes – deliver results by effectively prioritizing, inspecting and appropriately delegating team work.

• 15+ years in large‑scale network operations, infrastructure engineering or related domains, with at least 7+ years in senior leadership roles in complex, multi‑vendor, regulated enterprises (preferably global financial services).
• Proven track record leading global 24x7 follow‑the‑sun operations teams and major incident management for mission‑critical environments.
• Expert‑level experience with routing & switching, firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, multicast, NHRP, IPv4, IPv6, MPLS, ACL, VPN.
• Experience with SD‑N, Cisco ACI, VMware NSX, Arista Cloud Vision.
• Experience with SD‑WAN, preferred Cloudgenix and Cisco.
• Broad knowledge of WAN, MAN, LAN, optical, routing, switching, firewall, proxy/threat prevention, DDI, load balancing and AAA.
• Knowledge of technology process frameworks & philosophies (ITIL, Agile, LEAN, Dev Ops).
• Strong business partnership skills – build relationships across the organization and influence executive stakeholders.
• Capability to…