ServiceNow Developer​/Engineer

Job Title
- Service Now Developer or Engineer - CMDB Expertise

Location
- Chandler, AZ

Type
- Full Time/Permanent

Reporting Type
- Onsite

Benefits- DENTAL INSURANCE/ MEDICAL INSURANCE/ VISION INSURANCE/ LIFE INSURANCE/ RETIREMENT/ Equity/ PAID TIME OFF

Note:


* W2 candidates only, no C2C or Third Party Vendors*


* Candidate should not require sponsorship in near future to work as this is a Permanent role and we do not provide sponsorship*

Must-Haves

• Skills & Experience 3+ years of hands-on Service Now development or engineering experience.
• Strong understanding of CMDB structure, CI relationships, and Discovery patterns. Knowledge of Discovery, MID Server configuration, and integration protocols (REST/SOAP, JDBC, etc.).
• Proficiency with JavaScript, Glide APIs, Flow Designer, and Service Now platform configuration.
• Experience with one or more Service Now modules: ITSM, ITOM, ITAM, or SAM.
• Ability to create technical documentation and solution design specifications

Job Description

Service Now Developer / Engineer (CMDB Focus)

Location:

Hybrid - Chandler, AZ (or Greater Phoenix are)

Type:
Full-time or open to contract to hire

About the Role

We are seeking a Service Now Developer or Engineer with hands-on experience in the Configuration Management Database (CMDB) to join our growing Service Now practice. In this role, you will design, configure, and enhance CMDB-related solutions that improve data accuracy, automate discovery, and strengthen IT Service Management (ITSM), IT Operations Management (ITOM), and Asset Management capabilities.

You'll work closely with architects, business analysts, and cross-functional delivery teams to ensure Service Now solutions align with business objectives and best practices.

Key Responsibilities

• Design, develop, and implement solutions within the Service Now platform, focusing on CMDB, Discovery, and Service Mapping.
• Integrate CMDB with ITSM, ITOM, and Asset Management modules to enhance data visibility and operational efficiency.
• Configure identification and reconciliation rules, CI classes, and relationship models.
• Develop and maintain automation scripts using JavaScript, Flow Designer, and Orchestration tools.
• Conduct data analysis, reconciliation, and CMDB audits to maintain data integrity.
• Collaborate with stakeholders to define requirements, estimate work, and deliver technical solutions.
• Troubleshoot and resolve issues related to CMDB data, integrations, and platform performance.
• Contribute to platform upgrades, patching, and ongoing process improvement initiatives.
• Follow Agile delivery methodologies and participate in sprint planning, demos, and retrospectives.

Required Skills & Experience

• 3+ years of hands-on Service Now development or engineering experience.
• Strong understanding of CMDB structure, CI relationships, and Discovery patterns.
• Proficiency with JavaScript, Glide APIs, Flow Designer, and Service Now platform configuration.
• Experience with one or more Service Now modules: ITSM, ITOM, ITAM, or SAM.
• Knowledge of Discovery, MID Server configuration, and integration protocols (REST/SOAP, JDBC, etc.).

Why Join Us

• Fast-growing Service Now Partner environment
• Opportunity to work directly with architects and delivery leads on enterprise-level projects
• Collaborative, innovative culture with a focus on learning and professional growth
• Competitive salary, benefits, and career advancement opportunities