Deskside Support Technician

Compucom Staffing
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Our client has a brand‑new opportunity for a qualified Deskside Support Technician to join their team onsite in Chandler, AZ. This role is critical in delivering high‑quality end‑user support, ensuring timely resolution of technical issues, and enhancing the overall user experience through proactive and responsive service. The ideal candidate will possess strong technical troubleshooting skills combined with excellent communication and customer engagement capabilities.

• Provide onsite technical support for desktops, laptops, wireless devices (phones, tablets), printers, voice‑over‑IP telephony, and remote connectivity.
• Configure, test, and deploy new technology, install new software, and document procedures.
• Receive and respond to incoming calls, emails, walk‑ups, and tickets regarding user problems.
• Install, configure, and maintain desktop computers, laptops, printers, wireless devices, VoIP phones, remote connectivity, peripheral equipment, and software within established standards.
• Analyze and troubleshoot issues to determine whether to involve level‑2/level‑3 teams such as Engineering, Network, Server, or Security.
• Coordinate support by creating tickets and assigning them to the appropriate teams.
• Support remote clients using remote‑access software for diagnostics and troubleshooting.
• Provide ongoing support for enterprise system rollouts affecting users.
• Diagnose and resolve hardware, software, and peripheral issues promptly.
• Troubleshoot local network connectivity issues (Wi‑Fi, LAN, VPN basics).
• Respond to and resolve incidents and service requests via ITSM tools (e.g., Service Now).
• Perform break/fix support, device setup, imaging, and deployment activities.
• Deliver a high level of customer service and user communication, ensuring clear updates and resolution timelines.
• Provide hands‑and‑feet support for remote/offshore teams, including replacement, cabling, device checks, and guided troubleshooting.
• Support asset management activities, including inventory tracking, device refresh, and lifecycle management.
• Assist with conference room and AV support as needed.
• Follow standard ITIL processes for incident, request, and escalation management.
• Document resolutions and contribute to knowledge‑base articles for recurring issues.

• Minimum 2+ years of experience providing deskside support.
• Prior experience in enterprise environments or managed services preferred.
• Familiarity with SCCM / Intune / endpoint management tools preferred.
• Exposure to onshore‑offshore support models preferred.
• Understanding of ITIL best practices preferred.
• Strong troubleshooting skills across:
  • Windows OS and enterprise applications.
  • Mobile devices (iOS, Android).
  • Printers and peripherals.
  • Basic networking concepts (IP, DNS, DHCP).
• Experience working with ITSM tools (e.g., Service Now).
• Excellent communication and customer‑facing skills.
• Ability to explain technical issues in a clear, user‑friendly manner.
• Strong problem‑solving and analytical skills.
• Ability to work independently in a fast‑paced onsite environment.
• Customer‑first mindset with strong interpersonal skills.
• Proactive, accountable, and detail‑oriented.
• Ability to handle multiple priorities and urgent situations effectively.
• Strong collaboration skills with onsite and remote teams.

The rate for this position is between $19.00 - $22.33 per hour
, unless local minimum wage is higher. Factors affecting starting pay may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The company offers a comprehensive benefit package (subject to eligibility): medical, dental, vision, life, AD&D, disability, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum 10 days annually), paid parental leave (minimum 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

Compucom Staffing, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services to Fortune 1000 and SMB clients.

Candidates must be authorized to work in the United States without needing current or future employer sponsorship.

Arizona applicants:
The company maintains a smoke‑free workplace in accordance with applicable law.
California residents:
Please review the California Consumer Privacy Act Notice.
Maryland applicants:
Employers may not require or demand a lie detector or similar test as a condition of employment.
Massachusetts applicants:
It is unlawful to require or administer a lie detector test as a condition of employment.
Rhode Island applicants:
The company is subject to applicable workers' compensation laws.