Sr. Spares Demand Planning Supervisor

Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Key Responsibilities:

• Lead and develop a team of spares demand planners, providing coaching, performance management, and career development support.
• Learn and apply product expertise across New Product Introduction (NPI), Volume Manufacturing, and Mature Product Life cycles to ensure the optimal spares inventory is planned and stocked at the right place at the right time to support our global customers.
• Own end-to-end spares demand planning execution for assigned product lines, ensuring alignment between installed base trends, failure behavior, and business priorities.
• Translate high-level business objectives and service targets into actionable demand plans that drive inventory, replenishment, and repair strategies.
• Monitor and report on metrics and KPIs such as fill rate performance, inventory levels, and forecast accuracy. Continuously conduct Root Cause / Corrective Action analyses to identify improvement opportunities.
• Partner closely with Supply Planning, Product Support Organization (PSO), Services Operations, Finance, and Regional stakeholders to understand critical planning inputs, align plans, communicate risk, and resolve demand-supply gaps.
• Act as the primary escalation point for complex demand issues, including ramps, part transitions, non-recurring demand, and forecast anomalies.
• Drive continuous improvement of demand planning processes, data quality, planning assumptions, process & governance documentation and system usage.
• Support and influence cross-functional forums and governance routines (e.g., spares master schedule reviews, exception approvals, and Executive readouts).
• Ensure planning methodologies appropriately balance customer availability, cost, and risk, leveraging historical demand patterns, installed base data, relevant insights, and forward-looking signals.
• Provide clear, concise communication of demand insights, risks, and trade offs to leadership and stakeholders.
• Bachelor's degree in Supply Chain, Operations, Engineering, Business, or a related field.
• 5+ years of experience in demand planning, supply chain planning, or a related analytical role.
• 2+ years of experience managing or supervising employees, or demonstrated experience leading teams and work streams.
• Demonstrated experience developing and executing demand plans that directly impact inventory, service levels,…