Systems Operations Engineer

Location: Chandler, AZ
Salary: $60.00 USD Hourly - $65.00 USD Hourly
Description:
Senior Specialty Systems Operations Engineer (Mainframe Production Support)

We are not accepting C2C or 1099 arrangements.

Location: Chandler, AZ (preferred) or Des Moines, IA
Schedule: Flexible 8-hour shift between 6:00 AM - 6:00 PM PST
Employment Type: Full-time (no sponsorship available)
About the Role

We are looking for experienced Senior Specialty Systems Operations Engineers to support critical mainframe applications within a highly specialized production environment. This role is ideal for candidates with strong hands-on mainframe application support experience who thrive in high-availability systems and collaborative, global team models.

You will be part of a distributed team operating in a follow-the-sun support model, ensuring seamless production coverage alongside offshore partners.
Responsibilities

• Provide Level 2/Level 3 production support for core applications including Automated Credit, Rewards, and Credit Card Hub
• Monitor system health, stability, and uptime across mainframe platforms
• Troubleshoot and resolve mainframe job failures (JCL) and system issues
• Perform root cause analysis and execute corrective actions
• Partner with Production Control to restart, recover, and validate failed processes
• Respond to business and application support requests in a timely manner
• Maintain accurate incident tracking and documentation using tools such as Service Now, JIRA, and Confluence
• Manage application support mailboxes and coordinate issue resolution
• Document incidents, resolutions, and create follow-up tasks or enhancements

Minimum Qualifications

• 6+ years of mainframe production support experience (application support required)
• Strong expertise in:
  • JCL, COBOL, CICS, DB2
  • CA7, IDCAMS, Mainview
• Experience with file management and analysis tools (File Manager, File Analyzer, EZTRIEVE)
• Familiarity with incident and workflow tools (Service Now, JIRA, Confluence, or similar)
• Ability to operate effectively in a high-volume, production-critical environment

Preferred Qualifications

• 1-2 years of experience with Dynatrace (Application Performance Monitoring)
• 1-2 years of experience with MQ and system monitoring tools
• Experience working in global delivery models or distributed teams
• Strong troubleshooting, communication, and documentation skills
• Ability to adapt quickly in a non-standard, highly specialized technical environment

Team & Work Environment

• Team consists of U.S. and India-based engineers providing 24/7 coverage
• Offshore team manages overnight operations; U.S. team supports daytime production
• Daily coordination and knowledge transfer between teams is essential
• Flexible shift start times within standard support hours

Additional Information

• This is a niche, mainframe-focused role requiring deep technical expertise
• Candidates should be proactive, detail-oriented, and comfortable working in complex systems
• Opportunity for long-term growth within a mission-critical support team

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes.

Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!