Deskside Support Technician

This role is critical in delivering high-quality end‑user support, ensuring timely resolution of technical issues, and enhancing the overall user experience through proactive and responsive service. The ideal candidate will possess strong technical troubleshooting skills combined with excellent communication and customer engagement capabilities.

• Provide onsite technical support for desktops, laptops, wireless devices (phones, tablets), printers, voice over IP telephony, remote connectivity, and other enterprise technologies.
• Configure, test, and deploy new technology; install new software and maintain documentation.
• Receive and respond to calls, emails, walk‑ups, and tickets regarding user problems.
• Install, configure, and support desktop computers, laptops, printers, wireless devices, VOIP telephones, remote connectivity, peripheral equipment, and software within established standards and guidelines.
• Analyze and troubleshoot issues to determine if other level 2 or 3 teams (Engineering, Network, Server, Security) need engagement.
• Coordinate support by creating and assigning appropriate tickets to the correct team(s).
• Support remote clients using remote access software to diagnose and resolve issues.
• Provide ongoing support for enterprise system rollouts that affect users on a continuous basis.
• Diagnose and resolve hardware, software, and peripheral issues in a timely manner.
• Troubleshoot local network connectivity issues (Wi‑Fi, LAN, VPN basics).
• Respond to and resolve incidents and service requests via ITSM tools such as Service Now.
• Perform break/fix support, device setup, imaging, and deployment activities.
• Deliver high‑level customer service and user communication, ensuring clear updates and resolution timelines.
• Provide hands‑and‑feet support for remote/offshore teams, including replacement, cabling, device checks, and guided troubleshooting.
• Support asset management activities—inventory tracking, device refresh, and lifecycle management.
• Assist with conference room and AV support as needed.
• Follow standard ITIL processes for incident, request, and escalation management.
• Document resolutions and contribute to knowledge‑base articles for recurring issues.

• Minimum 2+ years of experience providing Desk‑Side Support.
• Prior experience in enterprise environments or managed services preferred.
• Familiarity with SCCM, Intune, or other endpoint management tools preferred.
• Exposure to onshore‑offshore support models preferred.
• Understanding of ITIL best practices preferred.
• Strong troubleshooting skills across Windows OS and enterprise applications, mobile devices (iOS, Android), printers and peripherals, and basic networking concepts (IP, DNS, DHCP).
• Experience working with ITSM tools such as Service Now.
• Excellent communication and customer‑facing skills.
• Ability to explain technical issues in a clear, user‑friendly manner.
• Strong problem‑solving and analytical skills.
• Ability to work independently in a fast‑paced, onsite environment.
• Customer‑first mindset with strong interpersonal skills.
• Proactive, accountable, and detail‑oriented.
• Ability to handle multiple priorities and urgent situations effectively.
• Strong collaboration skills with onsite and remote teams.

The rate for this position is between $19.00 – $22.33 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into, including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

W2 only, no Corp to Corp.

Equal Employment Opportunity: Compucom Staffing, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT…