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Mainframe Production Support Engineer
Job in
Chandler, Maricopa County, Arizona, 85249, USA
Listed on 2026-06-13
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
Systems Administrator, IT Support
Job Description & How to Apply Below
Job Title
Mainframe Production Support Engineer
LocationChandler, AZ or Des Moines, IA
Job OverviewWe are looking for a Mainframe Production Support Engineer with strong experience in Mainframe Application Support. The candidate will work with the Mainframe Platform Support team and provide production support for credit card and rewards applications.
Key Responsibilities- Provide Level 2/3 production support for Mainframe applications
- Monitor production systems and maintain system stability
- Troubleshoot failed mainframe jobs (JCL) and resolve issues
- Perform root cause analysis and support ad hoc job executions
- Work with Production Control teams to restart/recover failed jobs
- Support business users and application teams for technical issues
- Update incidents and tickets in tools like Service Now, JIRA, and Confluence
- Monitor application mailboxes and respond to requests
- Document incidents, resolutions, and follow‑up tasks
- Strong experience in Mainframe Production/Application Support
- Hands‑on experience with:
- JCL
- COBOL
- CICS
- DB2
- CA7
- IDCAMS
- Mainview
- Experience with file tools such as:
- File Manager
- File Analyzer
- EZTRIEV
- Experience with ticketing/documentation tools like Service Now, JIRA, and Confluence
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