Mainframe Production Support

Our client, a leader in the financial services industry, is seeking a Mainframe Production Support (AZ) to join their team. As a Mainframe Production Support (AZ), you will be part of the Mainframe Support Department supporting a dedicated team. The ideal candidate will have strong problem-solving skills, proactive communication, and adaptability, which will align successfully in the organization.

Job Title:

Mainframe Production Support (AZ)

Location:

Chandler, AZ. HYBRID (3 days onsite per week)

Duration: 18 Months contract

Flexible 8-hour shift within 6:00 AM – 6:00 PM PST

• Provide Level 2/3 production support for critical mainframe applications including Automated Credit, Rewards, and Credit Card Hub systems.
• Monitor production systems to ensure stability, performance, and uptime.
• Analyze and troubleshoot failed mainframe jobs using JCL and other tools.
• Perform root cause analysis and support ad hoc job executions to resolve issues promptly.
• Collaborate with offshore teams for seamless 24-hour support and incident resolution.

• Minimum of 5+ years of experience in Mainframe Production Support or related field.
• Hands‑on experience with Mainframe applications, including JCL, COBOL, CICS, DB2, CA7, and IDCAMS.
• Proficiency with Mainview, File Manager, File Analyzer, EZTRIEV, and ticketing/documentation tools such as Service Now, JIRA, or Confluence.
• Ability to work effectively in a high‑volume, production‑critical environment.
• Strong communication skills and the ability to coordinate with offshore teams in a follow‑the‑sun support model.

• Opportunity to work in a specialized, niche environment supporting critical financial applications.
• Engagement with a collaborative and diverse team committed to excellence.
• Flexible shift options within a standard 8‑hour workday.
• Chance to develop and refine your mainframe support skills in a dynamic setting.
• Potential for career growth within a global organization.