Mainframe Application Support; SOE
Job in
Chandler, Maricopa County, Arizona, 85249, USA
Listed on 2026-06-14
Listing for:
Logisoft Technologies Inc
Full Time
position Listed on 2026-06-14
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Unix/Linux, Database Administrator
Job Description & How to Apply Below
Title: Mainframe Application Support (SOE
4)
Location: Chandler, AZ/ Des Moines, IA – Hybrid Schedule
Contract: 18+Months
Job DescriptionPosition will be working in the Mainframe platform support group. Candidate must have Mainframe application support experience.
Client is seeking three identical Senior Specialty Systems Operations Engineers to join a Mainframe Production Support team supporting critical applications in a highly specialized, non-standard environment.
This role requires strong hands‑on mainframe application support experience and the ability to work in a follow‑the‑sun model alongside offshore team.
Key Responsibilities- Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
- Monitor production systems and ensure system stability and uptime
- Analyze and troubleshoot failed mainframe jobs (JCL)
- Perform root cause analysis and support ad‑hoc job executions
- Partner with Production Control to restart and recover failed jobs
- Respond to business user requests and application team needs
- Maintain and update incident tracking (Service Now, JIRA, Confluence)
- Monitor and respond to application group mailboxes
- Document incidents, resolutions, and create JIRA stories for follow‑up
- Strong experience in Mainframe Production Support (application support required)
- JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
- File tools:
File Manager, File Analyzer, EZTRIEV - Experience with ticketing and documentation tools (Service Now, JIRA, Confluence or similar)
- Ability to work in a high‑volume, production‑critical environment
- Candidates should be adaptable, proactive, and comfortable in a specialized/mainframe‑heavy environment
- This is not a typical platform support role—requires a niche skillset
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