Agile Scrum Master - ServiceNow Tech Delivery Lead; AZ
Job in
Chandler, Maricopa County, Arizona, 85249, USA
Listed on 2026-06-16
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-06-16
Job specializations:
-
IT/Tech
IT Project Manager, Systems Analyst, IT Consultant, Scrum Master
Job Description & How to Apply Below
Our client, a leading organization in the technology and service management sector, is seeking a passionate and experienced Agile Scrum Master to join their dynamic team. As a Scrum Master, you will be part of the Service Management Transformation program supporting the Portfolio Management Office (PMO). The ideal candidate will demonstrate strong leadership, excellent communication skills, and a collaborative mindset, which will align successfully within the organization.
Job Title:Scrum Master / Delivery Lead – Service Now ITSM Transformation
Location:
Chandler, AZ (Hybrid 3 Days onsite)
Position type: 12+ months with high possibility of extension/Conversion What's the Job?
- Lead end-to-end planning, execution, and delivery of complex programs and projects within the ITSM capabilities on the Service Now platform.
- Partner with senior leaders and stakeholders to define success metrics, delivery priorities, and strategic outcomes.
- Support portfolio level planning, dependency management, and visibility into project health, risks, and outcomes.
- Apply Agile, Scrum, Kanban, and Hybrid methodologies to ensure efficient delivery aligned with enterprise standards.
- Manage risks, issues, and impediments, ensuring timely resolution and continuous improvement of processes.
- Typically 7+ years of experience in Agile delivery, Scrum Master, or Technical Project/Program Management roles.
- Proven experience delivering complex infrastructure or technology programs, such as cloud transformation or network modernization.
- Strong understanding of Agile methodologies including Scrum, Kanban, SAFe, and hybrid delivery models.
- Experience working with tools like Jira, Jira Align, Confluence, MS Project, and dashboard reporting.
- Excellent communication skills and ability to influence and partner with cross-functional teams and senior leadership.
- Opportunity to work on innovative ITSM transformation projects on the Service Now platform.
- Collaborate with a diverse and talented team in a supportive environment.
- Gain valuable experience in enterprise delivery and portfolio management.
- Hybrid work arrangement with a focus on work-life balance.
- Competitive pay rate aligned with your expertise and experience.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- 401(k), Plus Match
- Weekly Pay
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