Systems Mainframe Engineer

Systems Mainframe Engineer

Location: Chandler, AZ (Preferred) | Des Moines, IA (Secondary)

Schedule: Flexible 8‑hour shift between 6:00 AM – 6:00 PM PST

Employment Type: Contract

• Provide Level 2 and Level 3 production support for Automated Credit, Rewards, and Credit Card Hub applications.
• Monitor production systems and maintain application stability, performance, and availability.
• Analyze, troubleshoot, and resolve failed mainframe jobs and production incidents.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Execute and support ad hoc job runs and production requests.
• Partner with Production Control teams to restart, recover, and validate failed processes.
• Respond to business user inquiries and application support requests in a timely manner.
• Manage and update incident records, problem tickets, and support documentation.
• Monitor and respond to application support mailboxes.
• Create and maintain JIRA stories, incident documentation, and knowledge articles.
• Participate in daily handoff meetings and coordination with offshore support teams.

• 6+ years of Mainframe Production Support experience in a large enterprise environment.
• Strong hands‑on experience supporting mainframe applications in production.
• Expertise with:
  • JCL
  • COBOL
  • CICS
  • DB2
  • CA7
  • IDCAMS
  • Mainview
• Dynatrace
• Experience with ticketing, incident management, and documentation tools such as:
  • Service Now
  • JIRA
  • Confluence
• Strong troubleshooting, analytical, and problem‑solving skills.
• Ability to perform effectively in a high‑volume, production‑critical environment.
• Excellent communication skills and ability to work across distributed teams.