Human Centered Change Manager

Job Category

Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Tech meets trust. Innovation is a way of life in an evolving world of work. We seek Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Job Title:

Human‑Centered Change Manager

Applications will be accepted until 07/31/2026.

As part of the Experience Services competency in Professional Services, the Salesforce Human‑Centered Change (HCC) team seeks an experienced Human‑Centered Change Manager. In this role, you will coach Salesforce customers through complex organizational transformations—guiding them to adopt new ways of working, driving senior leadership alignment, and delivering meaningful, lasting change.

• Lead the full delivery of Human‑Centered Change engagements, serving as the primary point of accountability for client satisfaction and quality across complex transformation initiatives.
• Integrate human‑centered service design, behavioral science, and Design Thinking methodologies to develop and execute holistic change strategies.
• Travel up to 50% to build strong partnerships with customers, project leadership, and account leadership to proactively identify barriers to change, conduct impact analyses, and develop solutions.
• Coach senior leaders, managers, and junior team members on Human‑Centered Change best practices while contributing to practice innovation and go‑to‑market activities including scoping and Statement of Work (SOW) creation.

• Have 5+ years of experience in customer‑facing consulting roles, with a strong track record leading large‑scale organizational transformation engagements.
• Have deep knowledge of change management methodologies such as Salesforce’s Levers model and the Prosci ADKAR framework.
• Have excellent workshop design, facilitation, and communication skills—able to clearly articulate the value of change strategies to stakeholders at all levels.
• Are a proactive, creative problem‑solver who can navigate dynamic environments and develop monitoring and measurement frameworks to evaluate change success.

• Hold a Prosci Certification and Salesforce Admin Certification, or Salesforce Strategy Designer or Agentforce Specialist Certification.
• Have experience across industries such as Automotive, Manufacturing, Retail, Consumer Goods, or Energy.
• Have working knowledge of AI capabilities and how to apply them responsibly in a consulting context.
• Have experience managing subcontractors and System Integrator (SI) partner relationships.

Compensation and benefits are a key part of the role. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock‑purchasing program.

More details about company benefits can be found at  The typical base salary range for this position is $123,100 – $186,300 annually.

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Salesforce uses artificial intelligence tools to help recruiters assess and evaluate candidates; humans make the final selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including use of AI tools and opt‑out options.

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.