Implementation Consultant HCM AZ GA On Site

Position Summary

The Implementation Consultant, HCM, plays a crucial role in ensuring a seamless transition for our clients as they onboard onto company services. Contributes to the successful implementation and integration of our Payroll and HR Solutions, enabling our clients to streamline their processes and achieve their business objectives. Leads a client’s full implementation by understanding their requirements and configuring our solutions to meet their needs.

Uses a consultative approach to enable our clients to utilize our solutions to their fullest potential.

• Collaborate closely with clients to understand their specific payroll and HR requirements and gather necessary data for successful system configuration.
• Manage the full scope of implementation, from kick-off through go-live, managing realistic expectations throughout.
• Partner with internal stakeholders, including Sales, Payroll, and Product teams, to understand our clients’ business needs and ensure a cohesive implementation process.
• Lead client meetings to effectively communicate implementation timelines, milestones, and project deliverables.
• Provide training and guidance to clients on how to use our HRIS system effectively, ensuring a smooth transition and user adoption.
• Troubleshoot and resolve any technical or process-related issues that arise during the implementation phase.
• Maintains Client Space (Customer Relationship Management System) throughout the client’s implementation phase by updating project milestones, tasks and collateral.
• Effectively transition clients to the service team for ongoing support once they are live to achieve client experience requirements.
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

• Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams.
• Problem‑solving mindset with the ability to analyze complex situations and provide effective solutions.
• Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments.
• Ability to effectively prioritize and re‑prioritize as needed to meet changing business objectives and requirements.
• Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.
• Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations.
• Constantly assesses the neatness, accuracy, thoroughness of the work assigned.

• Associate degree or equivalent combination of experience, skills, education (including other relevant non‑traditional degree programs, certifications, or job training programs) preferred.
• At least 2 years of related work experience required.
• HR/Payroll outsourcing industry knowledge required.
• Proficiency in using payroll and HR software, with the ability to quickly learn and adapt to new systems.
• Strong understanding of payroll and HR processes, regulations, and compliance requirements.
• Proven track record of managing multiple implementation projects simultaneously and meeting deadlines.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.

• Sedentary Work :
  Primarily involves sitting for extended periods while working at a desk or computer.
• Manual Dexterity :
  Frequent use of hands and fingers to operate a keyboard, mouse, calculator, printers, and other standard office equipment.
• Mobility :
  Occasional movement within the office to retrieve documents, access equipment, or collaborate with team members.
• Visual Acuity :
  Ability to review payroll data, system screens, and written documentation…