Mainframe Production Operations Specialist

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. The role focuses on ensuring stability for a portfolio of applications.

• First point of contact for user requests and service failure incidents – perform initial investigations and mitigate impacts through routine processes.
• Respond to user requests, monitor dashboards, tools, and reports to proactively identify and address potential production issues.
• Implement environment routing and cycling, splash pages, and user‑, including provisioning and deprovisioning for applications.
• Create status updates and technical detail for awareness communications regarding infrastructure, application, and client impact, then schedule follow‑up meetings.
• Partner with change and release teams to support implementations, proactively identify potential issues from changes, and track incidents and requests in the defined system.
• Maintain operational procedures, provide audit‑compliant documentation, and keep all documentation up‑to‑date.
• Coordinate weekly mainframe maintenance windows within established SLAs, review changes with BMC Remedy, and execute procedures reliably.
• Escalate issues that risk SLA, document improvements, and communicate process improvements across differing audiences.
• Track and resolve incidents quickly, including multi‑technology change windows, and lead or facilitate meetings to discuss risks and impacts.

• Must be able to work weekdays and a rotating weekend/night schedule (includes Saturdays and Sundays).
• Strong working knowledge of >5 years with mainframe technology infrastructure on z/OS, including transaction, queuing, database, and batch systems.
• Proficient with mainframe tools such as TSO, JCL, JES2, SDSF, Console, and BMC Remedy.
• Experience vetting disruptive change requests, understanding infrastructure and business applications, and minimizing service disruption.
• Strong organization, attention‑to‑detail, project management, and ability to multi‑task during coordinated change windows.
• Excellent communication and interpersonal skills with the ability to collaborate across teams and convey ideas to management.
• Self‑motivated and results‑oriented, with strong analytical and problem‑solving skills.
• Experience creating and maintaining comprehensive documentation, including operator procedures and detailed scripts.
• Strong leadership and teamwork skills, with experience supervising junior staff or leading project teams.

• Minimum 2 years of console operations experience, including knowledge of JES2 and MVS commands.
• Understanding of the sensitive nature of data processing and service level agreements.
• Knowledge of mainframe tools such as ITSM, APVIEW, HMC, Microsoft Office 365, Matter Most, Python, NETVIEW, and SA z/OS.
• Experience with HMC, IPL, and POR procedures is a plus.
• Ability to escalates issues to support teams or upper management as required.
• ITIL certification is an advantage.
• Strategic thinker who anticipates business needs and explores modernizing and automating opportunities.

Shift: 1st shift (United States of America). Hours per week: 40.