Senior Mainframe Application Support Engineer - AZ, IA

Job#: 3038027

Job Description:

Client: Financial Services

Team: TBA

Job Title: Systems Operations Engineer 4 / Senior Mainframe Application Support Engineer

Location: Chandler, AZ (preferred) / Des Moines, IA – Hybrid (flexible shift within 6:00 AM – 6:00 PM PST)

Contract Length: 18mo (goal to convert; no sponsorship)

Pay Rate: $60 - $65

• 5+ years of Mainframe application production support experience
• Strong hands-on experience with JCL, COBOL, CICS, and DB2
• Experience working in high-volume, production-critical environments

• Experience with CA7, IDCAMS, and monitoring tools (Mainview, Dynatrace)
• Experience with MQ and enterprise messaging systems
• Experience with Service Now, Jira, and Confluence
• Experience supporting credit card, rewards, or financial applications
• Experience working in global/follow-the-sun support models

In this contingent resource assignment, you may:
Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges requiring in-depth evaluation of multiple factors. Contribute to the resolution of complex situations requiring solid understanding of policies, procedures, and compliance requirements. Strategically collaborate and consult with client personnel.

• Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
• Monitor production systems to ensure uptime, stability, and performance

• Analyze and troubleshoot failed batch jobs using JCL
• Perform root cause analysis and support ad hoc job executions
• Partner with Production Control teams to restart and recover jobs

• Work across mainframe technologies including COBOL, CICS, DB2, CA7, IDCAMS
• Utilize file tools such as File Manager, File Analyzer, and EZTRIEV
• Support integrations and messaging through MQ

• Monitor systems using tools such as Mainview and Dynatrace
• Maintain incident tracking and updates in Service Now, Jira, and Confluence
• Document incidents, root causes, and create follow-up action items

• Work in a follow-the-sun model with offshore teams (India)
• Participate in daily handoffs and coordination across time zones
• Respond to application support mailboxes and business requests

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.