Analyst Incident Management

Overall ownership of Major Incident Management shall be established, including leadership and governance of all P1 and P2 incidents toensure rapid service restoration, minimal business impact, and adherence toagreed response and resolution targets.

Command and control during major incidents shall be exercised bychairing bridge calls, coordinating cross ‑ functional technical teams, assigning clear actions, and maintaining focus on service recovery.

Timely and accurate communication shall be coordinated across business stakeholders, leadership, and service teams, including initialnotifications, regular status updates, and closure communications.

Root cause analysis and post ‑ incident review activities shall be driven, ensuring thoroughinvestigation, identification of systemic issues, and definition of corrective and preventive actions.

End ‑ to ‑ end follow ‑ through on major incidentsshall be ensured, including tracking of remediation actions, integration with Problem and Change Management processes, and continuous improvement of majorincident handling and readiness.

Prepare and present a monthly summary and analysis of Major Incidents to K&E

Incident Leadership & Decision‑Making, ITSM / ITIL Expertise, Communication& Stakeholder Management, Technical Awareness

Lead and coordinate the end ‑ to ‑ endresponse for Major Incidents, ensuring rapid restoration of critical services

Facilitate war rooms/bridge calls, driving cross ‑ functional collaboration and clear decision ‑ making

Provide timely, accurate stakeholder and executive communicationson incident status and impact

Conduct post ‑ incident reviews, identify root causes, andtrack corrective preventive actions.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience& Professional Growth:
  Commuter Benefits & Certification &Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal& Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $59,000-$135,000 a year

#LI-NS4

Location

Chandler, AZ

Job Function

TECHNOLOGY

Role

Analyst

Job

412461

Desired Skills

ITSM | Governance Risk & Compliance | Incident Management