Delivery Consultant, ServiceNow Developer

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart‑of‑the‑business solutions.

As a Delivery Consultant, Service Now Configuration and Integration Solutions on the team, you will:

• Enhance Service Now platforms across incident management, problem management, and change management processes
• Develop custom Service Now solutions using JavaScript, Angular, and web technologies to support business and technical requirements
• Build and support integrations between Service Now and external systems using Representational State Transfer (REST) and Simple Object Access Protocol (SOAP) application programming interfaces
• Maintain the Configuration Management Database (CMDB), including data quality, relationship mapping, and asset record integrity
• Support workflow automation, platform optimization, and ongoing enhancements to improve user experience and service delivery outcomes

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or work streams
• Ability to manage and prioritize multiple tasks in a fast‑paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Deloitte's Government & Public Services (GPS) practice — our people, ideas, technology and outcomes — is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Service Now offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high‑quality, cost‑effective service with standardized processes and procedures to service businesses across Deloitte.

The Deloitte US Delivery Center has a small‑business feel with a big‑business impact. With the resources of Deloitte and a community feel, the delivery center model provides high‑quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Required:

• Bachelor's degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be able to obtain and maintain the required clearance for this role
• 2+ years of experience as in Service Now Development
• 2+ years of experience configuring Service Now modules, including incident management, problem management, and change management
• 2+ years of experience using JavaScript, Angular, or web technologies
• Experience supporting Service Now integrations using REST or SOAP APIs
• Delivery Center Location & Travel Requirements:
  • Hybrid Work Model:
    Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
  • Co‑location Expectation:
    Spend up to 30% of working time co‑located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo‑Hub location, approved site, or project location
  • Travel Requirement:
    Maximum of 10% overnight travel for client or project purposes
  • Relocation Requirement:
    If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance

Preferred:

• Service Now Certified System Administrator certification
• Experience with Service Now Integration Hub or Flow Designer
• Experience supporting Configuration Management Database (CMDB) governance or data maintenance
• Experience working in a consulting, shared services, or delivery center environment
• Experience supporting public sector or government clients