Servicenow Project Manager

The Service Management Transformation program is establishing a new Scrum Master/Delivery Lead role to drive end‑to‑end execution of ITSM capabilities on the Service Now platform. This role requires a seasoned leader with proven experience delivering complex Service Now ITSM implementations, ensuring alignment to enterprise standards, disciplined execution, and measurable value realization across the portfolio.

Delivery Lead supporting the Portfolio Management Office (PMO) is responsible for end‑to‑end leadership, coordination, and delivery of strategic and initiative‑based programs and projects across a technical organization. This role blends enterprise delivery leadership, portfolio governance, and lean portfolio management to ensure initiatives achieve targeted business outcomes, remain compliant with enterprise standards, and are delivered on time and within budget.

The role partners closely with business and technology leaders, Product Managers, Product Owners, Risk, Compliance, and Portfolio stakeholders to plan, execute, and monitor a diverse portfolio of initiatives and programs to business outcomes realization using Agile, Hybrid, and Waterfall methodologies.

• Partners with leaders, executive sponsors, and portfolio stakeholders to define target business outcomes, success metrics, and delivery priorities.
• Supports portfolio level planning, delivery coordination, and dependency management across multiple programs, projects, and work streams.
• Provides visibility into portfolio health, delivery status, risks, dependencies, financials, and outcomes to management.
• Drives alignment across business units, technology teams, vendors, and enterprise partners to achieve strategic outcomes.
• Tracks, measures, and reviews portfolio and program performance against defined success metrics.

• Leads end‑to‑end planning, execution, integration, and delivery of programs and projects of varying complexity.
• Defines and manages scope, schedule, milestones, budget, financials, and resourcing.
• Translates strategic objectives into executable delivery plans, roadmaps, and action plans.
• Identifies, manages, and resolves risks, issues, dependencies, and impediments across initiatives.
• Develops and maintains documentation, business cases, plans, presentations, status reports, and executive summaries.
• Ensures delivery aligns with enterprise change, risk, audit, and compliance requirements.

• Applies Agile, Scrum, Kanban, and Hybrid delivery approaches as appropriate to initiative needs.
• Works with Business Sponsors, Technology Executives, Product Managers, Product Owners, Release Train Engineers (RTEs), and Scrum Masters to support:
• PI Planning
• Scrum and Kanban ceremonies and cadences
• Backlog refinement and delivery tracking
• Tracks and rolls up delivery of Epics, Features, Stories, and Initiatives to portfolio level objectives using Agile tools.
• Provides clear, initiative‑based delivery reporting through dashboards, plans, and executive‑ready materials.

This is a Contract position based out of Chandler, AZ.

The pay range for this position is $73.00 - $80.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Chandler, AZ.

This position is anticipated to close on Jun 26, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.