Mainframe Application Support Engineer

$61.69 - $67.6

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Systems Operations Engineer in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers’ financial needs and helping people succeed financially, apply today.

Contract Duration: 18 Months

• 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• Strong experience in Mainframe Production Support (application support required)
• JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
• File tools:
  File Manager, File Analyzer, EZTRIEV
• Experience with ticketing and documentation tools (Service Now, JIRA, Confluence or similar)
• Ability to work in a high-volume, production-critical environment

• Dynatrace Application Performance Monitoring
• Mainframe
• Monitoring
• MQ

• Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering.
• Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
• Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables.
• Strategically collaborate and consult with client personnel.
• Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
• Monitor production systems and ensure system stability and uptime
• Analyze and troubleshoot failed mainframe jobs (JCL)
• Perform root cause analysis and support ad hoc job executions
• Partner with Production Control to restart and recover failed jobs
• Respond to business user requests and application team needs
• Maintain and update incident tracking (Service Now, JIRA, Confluence)
• Monitor and respond to application group mailboxes
• Document incidents, resolutions, and create JIRA stories for follow-up