Senior Technology Manager Global Data-Network Operations

Job Description

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

The global head of data network operations is a senior technology management role responsible for the strategy, governance and day-to-day reliability of Bank of America’s global data network. This role leads a large, distributed organization providing deeply technical level 2 and level 3 network operational support for our datacenter network, core network, branch, campus and SD-WAN networks, wireless and network Access Authentication and Authorization environments (AAA) that operates 24x7, ensuring secure, resilient, and performant connectivity across data centers, cloud, branches, trading floors and end-user environments.

You will drive the transformation of data network operations from traditional ticket-driven models to data-centric, AI and automation first operating models to predict, prevent and rapidly remediate issues at scale.

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Lead global teams responsible for proactive response and service restoration for the enterprise data network and related services
• Diagnose and resolves complex network issues across routing, switching, SD-WAN, firewalls, load balancers
• Define and own the strategy for data network operations, aligned with Bank of America’s business, risk and technology roadmaps
• Advances automation and AI-assisted operations to reduce manual effort (toil), improve consistency, ensure process adherence and enhance network reliability
• Implement AI-driven runbooks, self-healing workflows, and intelligent routing of incidents to reduce noise and accelerate resolution
• Identify and drive workload reduction, automation opportunities, and process simplification to free capacity for higher-value engineering work
• Design and implement a modern operating model that integrates NOC, SRE, and automation capabilities, including follow-the-sun support
• Track and improve operational KPI’s for the data network operations team (MTTD, MTTR, change success rates, incident volumes, automation coverage, etc.)
• Foster a blameless, learning-oriented culture that emphasizes reliability, transparency and continuous improvement. Upskill the organization in automation, AI, data literacy, and modern network technologies
• This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. Strong communication and problem-solving skills are a must

• Opportunity & Inclusion Champion:
  Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals
• Manager of Process & Data:
  Demonstrates deep process knowledge, operational excellence and innovation through a…