QRM - Training and Communication Specialist - C_MAT

The Team

The mission of Quality and Risk Management (QRM) is to manage the risk in our growing and increasingly complex business to improve financial performance and protect the firm's assets and reputation. The Quality Program team sits within QRM and supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and facilitating the identification of systemic quality issues across Industries and Offering Portfolios.

The Training and Communications Specialist will lead the design, delivery, and continuous improvement of training and communications. This role partners closely with Quality and Risk Leadership, Quality Champions, and Consulting Services leadership to drive adoption of QRM priorities, processes, and tools through clear messaging, effective learning experiences, and measurable stakeholder engagement. Core responsibilities for the role include:

• Develop and execute change management plans for application releases, process updates, and role & responsibility (R&R) changes, including stakeholder impact assessments, communication plans, and readiness activities
• Run change adoption activities (e.g., office hours, feedback loops, stakeholder briefings) and track themes/risks to inform remediation and continuous improvement

• Analyze training needs and define role-based learning paths that reinforce QRM processes and policies
• Design and develop training content using sound instructional design practices (e.g., learning objectives, scenario-based exercises, knowledge checks)
• Maintain training content currency via version control and periodic refreshes aligned to policy/process changes

• Create stakeholder‑ready communications (e.g., "what's changing/why it matters/what you need to do", timelines, FAQs, job aids) and coordinate reviews/approvals with QRM and subject matter experts (SMEs)
• Build and execute campaigns to promote QRM priorities across Consulting Services leadership (including Partner/Principal/Managing Director [PPMD] audiences), using a mix of channels (e.g., leadership briefings, newsletters, intranet/portal content, short videos, talking points)
• Produce concise, executive‑ready artifacts (e.g., one‑pagers, slides, leadership talking points) that clearly articulate the "so what", actions required, and expected benefits

• Support stakeholder management to sustain strong relationships with Quality and Risk stakeholders embedded in practices
• Establish and run a community rhythm (e.g., cadence meetings, updates, toolkits, recognition moments) to equip Quality and Risk stakeholders to cascade messages and reinforce desired behaviors
• Capture feedback from Quality and Risk stakeholders to identify adoption barriers and improvement opportunities

• Define and track effectiveness metrics for training and communications (e.g., completion/attendance, engagement, comprehension checks, feedback, recurring questions, post‑change tickets/issues)
• Provide regular readouts and recommendations to Quality and Risk Leadership; adjust strategies based on data and stakeholder feedback

• Training strategy, design and communications execution, with the ability to translate Quality and Risk priorities, policy updates, and process changes into clear, effective training materials and stakeholder‑ready communications
• Executive communications and program delivery, with experience developing materials for executive and leadership audiences and managing multiple concurrent cascades
• Change management and stakeholder engagement, including the ability to support adoption planning, conduct impact assessments, facilitate feedback loops, and drive readiness across diverse stakeholder groups
• Measurement, reporting, and continuous improvement, with the ability to track training and communications effectiveness, synthesize stakeholder feedback, and refine approaches based on data and adoption outcomes

Required:

• Bachelor's degree…