Site Reliability Engineer

Strategic Staffing Solutions provided pay range

This range is provided by Strategic Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60.00/hr - $63.00/hr

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) for a W2 contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY, NO C2C

W2 only

12 months

Charlotte, NC | Irving, TX | Columbus, OH | Chandler, AZ

EST strongly preferred

Mid–Senior (5–6+ years minimum)

Onsite/Hybrid

We are seeking a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) to support our Contact Center Technology ecosystem. This role requires a strong operational mindset, ownership mentality, and deep experience supporting contact center platforms in public cloud and SaaS environments.

This is not a developer role, but candidates must be comfortable writing scripts, automating tasks, and improving operational efficiency. Personality and collaboration skills are critical; we are looking for someone who is approachable, adaptable, and easy to work with.

• 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through work or consulting experience, training, military experience, education.

• Provide infrastructure and reliability support for Contact Center platforms
  , including:
  NICE Nexidia (Call Analytics),
  WFM (Workforce Management),
  CDM systems
• Own system reliability, monitoring, incident response, and problem resolution
• Participate in on-call rotations
  , shift-based support, and after-hours initiatives as required
• Perform root cause analysis and drive preventative solutions
• Improve operational efficiency through scripting, automation, and process optimization
• Support multiple applications across a diverse technology stack
• Work closely with cross-functional teams to support SaaS and cloud-based platforms

• 5–6+ years of experience in NSRE, SRE, Infrastructure Engineering, or Systems Operations
• Strong contact center–related experience (required)
• Hands‑on experience with NICE platforms (Nexidia required)
• Experience supporting public cloud–based or SaaS products
• Solid background in general systems operations, primarily Windows‑based environments
• Experience working in shift‑based operational support models and on‑call rotations
• Strong troubleshooting, analytical, and task ownership skills

• Experience with Apache Tomcat and Java‑based technologies
• Strong automation mindset aligned with SRE best practices
• Familiarity with modern observability and monitoring tools, including:
  Splunk (centralized logging),
  App Dynamics
  , Thousand Eyes (via App Dynamics),
  Big Panda for alert consolidation and intelligent insights
• Standard 8-hour workday, with an additional 4-hour availability buffer to support on-call initiatives
• Participation in on-call rotation is required
• Ability to pick up work across shifts and support business-critical systems.

Mid-Senior level

Contract

Information Technology

Industries

IT Services and IT Consulting