Incident Manager

# Incident Manager Apply
** Job#: 3039696
***
* Job Description:

** Incident Manager
*
* Location:

** Chandler, Arizona (Onsite)

Role Overview We are seeking a skilled Incident Commander to oversee and coordinate the response to major incidents. This role supports a global Incident Management function for Banking Production Services Technologies, delivering 24x7 service for over 850 applications. The position involves partnering with global teammates to ensure the seamless delivery of Incident Management processes.

Key Responsibilities
* Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines, and driving resolution to minimize business impact.
* Coordinate teams to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged.
* Ensure all personnel understand their roles during incidents, keeping teams aligned and accountable for completing allocated actions.
* Provide regular updates to business and technology stakeholders, including executive-level communications.
* Drive post-mortem processes and contribute to continuous improvement methodologies.
* Work across organizational boundaries in a demanding, high-output environment.

Required Qualifications
* Experience in a Major Incident Management role.
* Strong technical background with the ability to understand complex systems and troubleshoot issues.
* ITIL Certification.
* Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time.
* Excellent written and verbal communication skills, with experience in executive-level communications.
* Ability to remain calm under pressure, manage multiple priorities, and meet deadlines without close supervision.
* Experience working in a large enterprise IT organization.

Preferred Qualifications
* Payments and Treasury Cash Management knowledge.
* Experience with triaging mission-critical systems failure and resolution.
* Training or experience in advanced risk management/identification.
* Knowledge of crisis management, disaster recovery, and business continuity management.
* Familiarity with Change policy and procedures.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to…