Product Technical Support Analyst - Hybrid
Listed on 2026-06-27
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Product Technical Support Analyst
- Hybrid
Genesis
10 is currently seeking a Product Technical Support Analyst
- Hybrid position with a Global Financial Institution located in Chandler, AZ. This is a 12+ month contract opportunity.
This role involves providing first-line technical support for internal employees via voice and chat channels within a 24/7 Global Service Desk. The successful candidate will join a fast-paced environment, troubleshooting Microsoft applications and proprietary systems, with a strong focus on delivering excellent customer care. This is a hybrid position requiring 4 days onsite and 1 day remote, contingent on performance.
Responsibilities:- Provide first line support for internal employees via voice and chat channels
- Partner with regional and international teams to deliver best in class client care
- Effectively manage multiple live chats simultaneously while achieving core metrics for operations and quality
- Perform basic troubleshooting of Microsoft applications and proprietary systems
- Document tickets clearly for second-line teams when first line resolution cannot be attained
- 1-3 years of relevant experience
- Excellent client care and customer service skills
- Ability to work well as a team and build relationships with global partners
- Excellent organizational skills, with the ability to prioritize workload
- Ability to multitask and maintain focus on all areas of responsibility concurrently
- Ability to consistently meet or exceed performance targets and goals
- Able to work in a fast-paced environment
Skills:
- Technology Call Center and or Customer Service experience
- Ability to utilize multiple resources to determine causes and resolutions of problems and incidents
- Hardware Support experience with Windows 10/11
- Software Support experience with MS Office suite, Office 365, SharePoint, and Skype
- Network experience with Citrix, VPN, and Cisco Any Connect
- Familiarity with ITSM Remedy is a plus
Pay range: $10.04 - $18.04 per hour
Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
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