Clinical Service Desk Analyst

Clinical Service Desk Analyst I

Location: Remote

Employment Type: Contract

This position provides IT Clinical Application customer support for EHR and related clinical applications in acute and ambulatory care settings. The analyst will answer, log, and resolve customer issues via a remote call center, and serve as a liaison between clinical staff and the IT team.

• Maintain up-to-date knowledge of healthcare IT trends, nursing practices, and regulatory standards.
• Answer, resolve, document, and triage incoming calls, emails, and instant messages in a timely fashion.
• Ensure technology solutions support patient care standards, outcomes, safety, and confidentiality.
• Collaborate with IT Clinical Application, Education, and other IT teams to resolve system or application issues.
• Utilize online procedures and knowledge databases, and assist with training peers.
• Interact with all levels of customers, including management, IT staff, medical providers, and other healthcare team members.
• Participate effectively on teams to meet project timelines and milestone dates.

Education & Experience: Knowledge and experience equivalent to a bachelor’s degree in computer science or a related business discipline, and one of the following: a clinical position license, a certification in a clinical healthcare setting, or at least 2 years working in a clinical environment or providing technical support for clinical applications.

Certifications &

Skills:

Experience with EMR systems such as Cerner, PACS, or related applications. Proficiency with office applications and basic understanding of integrated clinical systems. Interpersonal and critical thinking skills with ability to prioritize needs. Effective written and verbal communication skills. Depending on the assigned area, applicable certifications or licensures may be needed, such as RN/LPN, CPAS, PT/OT, RT, RHIA, RHIT, CCS, or CPC.

• Additional related education or experience is preferred.
• Specific certifications such as PT/OT, RT, CHPA, CPP, ARM, RHIA, RHIT, CHFM, CCS, or CPC may be beneficial.

This position requires extensive sitting with periodic standing and walking. Significant use of a personal computer, phone, and general office equipment is expected. The role may require lifting up to 20 pounds and may involve off‑site travel.

The pay rate for this position is between $ and $ per hour.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, disability, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with applicable law.