Relationship Manager

Position Summary

• Serve as a strategic technology partner to senior leaders across Core Technology Infrastructure, driving governance, operational risk discipline, and end‑to‑end process optimization
• Oversee lifecycle management of CTI’s enterprise‑critical process inventory, ensuring accuracy, control effectiveness, and compliance with enterprise standards
• Act as the primary integration point between engineering teams, architecture groups, risk partners, and process owners
• Provide expertise in process architecture, control design, operational risk mitigation, and technology process governance
• Enable workflow automation, telemetry‑driven performance monitoring, and modernization of intake and operational routines
• Develop executive‑ready reporting artifacts, dashboards, and data‑driven insights using tools such as Excel, Tableau, and Jira
• Strengthen operational resiliency by improving process transparency, optimizing technology workflows, and reducing risk exposure

• 5+ years of experience in process governance, operational risk management, or technology process architecture within a large‑scale enterprise technology environment
• Experience partnering with senior technology leaders and influencing technical decision‑making
• Demonstrated ability to execute process improvements, integrate control requirements, and deliver measurable operational outcomes
• Expertise in process design, control frameworks, operational risk principles, and compliance standards for global technology operations
• Proficiency with Excel, PowerPoint, Tableau, and workflow tools such as Jira
• Experience supporting portfolio, workflow, or operational performance management within technology or engineering organizations

• Familiarity with Orcit, POP, CIMA, and similar enterprise governance frameworks
• Bachelor’s degree in business administration, technology, engineering, or related field
• MBA or professional certifications such as PMP, Six Sigma, or ITIL (preferred)

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

1st shift (United States of America)

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