Senior Technology Delivery Manager, Gen AI

Responsibilities

• Lead the operational delivery of high-priority third-party AI onboarding engagements, including OpenAI and Anthropic, while ensuring compliance, configuration, and cross-functional coordination.
• Own the end-to-end Tech Onboarding and Marsh compliance process for significant tool onboarding requests, including intake, review, exception handling, and go-live readiness.
• Serve as the first point of contact for consultant and business lead requests related to AI experimentation, pilots, and deployments, triaging work and escalating strategic items appropriately.
• Partner with Product Strategy PMs, OWG Tech, Marsh Security, and vendor teams to keep the delivery pipeline moving, manage integrations, and identify risks early.
• Provide deputy leadership support as needed, representing the Build Team in meetings, maintaining continuity, and overseeing the Senior Tech Delivery Analyst.

• 8+ years of experience in technology delivery, governance, or operations roles
• Strong experience managing technology onboarding, compliance, or governance in a complex enterprise environment
• Working knowledge of enterprise security and identity processes, including Tech Onboarding, Marsh security review, TLP, SCIM, SIEM, OKTA, and exception-based approvals
• Bachelor’s degree or equivalent experience in technology, computer science, or a related field