Level 4 Technician

job summary

level 4 technician. Onsite in chandler, az. 12 hour shifts: 9 am-9 pm or 9 pm-9 am.

• performing installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as category 5, enhanced category 5, category 6 and 7, and fiber optic cabling
• assisting with material control to ensure all required materials are available to complete the daily work
• ensuring quality and safety guidelines are followed
• ensuring ticketed requests are assigned, communicated, and addressed within client sla
• performing quality evaluation, diagnosing, troubleshooting of cabling systems, and performing replacement / repairs as necessary
• assisting data center teams and data center managers in accomplishing daily infrastructure new landings within sla
• proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems)
• knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems
• mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documents
• able to complete physical cables installations and removal of cabling components, tor (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
• structured network cabling experience
  • copper: cat5, cat5e, cat6, connector types rj45
  • fiber: multimode, single mode, connector types – st, sc, lc
• wifi hardware experience
  • wireless lan controllers
  • wireless access points
• networking experience
  • ip addressing, layer 2 vlan etc
• experienced in ethernet switching hardware
  • chassis, supervisor, line cards, power supplies etc
  • transceiver types – sx, lx, sr, lr etc
• cable troubleshooting knowledge / experience
  • fluke testers: copper - wire map, link test etc, fiber – otdr testing
  • fluke aircheck: wireless testing
• ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
• must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
• must be able to lift 35 lbs. Solo
• may be required to walk / sit / stand / crawl / kneel for extended periods
• must have excellent customer service skills and written / verbal communication skills
• experience with windows 10/11 and windows server 2019/2022 os installation and troubleshooting
• knowledge of computer diagnostics and installation, to include hardware/software troubleshooting and networking
• demonstrated experience installing server systems and related components such as networking and storage equipment
• familiarity with the operation and configuration of networking protocols, network card installation, switches, routers and similar components
• ability to work in a fast-paced environment and offer effective solutions under tight deadlines
• strong problem-solving and root cause analysis skills
• must be capable of lifting 1u and 2u rack mounted servers up to 35 pounds and familiar with the use of pallet jacks, lifts, and general data center safety procedures
• rack new servers and un-rack/remove old servers
• cable install & de-install / good wire management required
• maintain a safe work environment with strict inventory control processes
• cleanroom experience (a recommended plus)
• intermediate experience with windows 2016/2022 installation and configuration including:
  • features need to know roles
  • disk management
  • user administration
  • os troubleshooting to identify build issues
  • adding san drives/mpio
  • network management
  • intermediate experience with server hardware client dl360/380 gen8, gen9, gen
    10, and bl460 gen8, gen9, gen
    10
  • experience troubleshooting memory, disk, array controller battery, hba, flexlom issues
  • raid configuration/ logical drives
  • ilo configuration
  • servers and c7000 enclosures
  • onboard administrator
  • vsphere 6.5/7.0 vcenter experience
  • microsoft failover cluster knowledge and installation experience
  • microsoft nlb cluster knowledge and installation experience

• associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• minimum 4+ years of combined experience in a site support technician and / or infrastructure technician role (or similar experience)
• data center experience required
• minimum 3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required
• minimum 3+ years of combined experience working in data centers, labs, or server room environments required
• maintaining network environment as part of onsite team in support of physical touch (smart hands) support of incident and or requests
• providing incident support by working with remote level 2 / 3 teams to assist in resolving outages and fixing issues including…