Workforce RTM Manager; Onsite-Chandler, AZ

Position: Workforce RTM Manager (Onsite-Chandler, AZ)
## Workforce RTM Manager (Onsite-Chandler, AZ)
Apply locations:
Chandler, Arizona, USAtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 31, 2026 (15 days left to apply) job requisition :
R
** About Task Us:
** Task Us is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, Task Us serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, Fin Tech, and Health Tech.  The People First culture at Task Us has enabled the company to expand its workforce to approximately 60,000 employees globally.

Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at Task Us understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.  
*
* What We Offer:

** At Task Us, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within Task Us. Join our team today and experience firsthand our dedication to supporting People First.

** Salary Range:**$73,000.00 - $ per year.
** Pay Transparency Statement:
** The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

** Benefits:
** We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.  
** Application Window:
** This position is expected to remain open until 07-31-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.
*
* Job Description:

** We are seeking a highly analytical and decisive leader to step into the role of
** WFM RTA Manager**. In this critical on-site role in Phoenix, you will be responsible for overseeing the RAD/ERT Support operations, ensuring optimal staffing levels, and maintaining seamless communication across multiple departments.

Because this role supports dynamic, high-stakes environments, we are specifically looking for professionals with a background in Autonomous Vehicle (AV) Operations or Emergency Response.
** Key Responsibilities & Key Result Areas (KRAs)
**** 1. Strategic Liaison & Program Support**
* ** Serve as the primary liaison
** between the Client, internal Operations teams, and remote RTA teams to ensure strict alignment on business goals and service level agreements (SLAs).
* Manage the
** RAD/ERT Support
** operations from a resource and staffing perspective, ensuring all real-time delivery expectations are met during critical incidents.
* Partner heavily with Operations leadership to proactively address coverage gaps and optimize daily performance.
** 2. Reporting, Analysis & W  Presentations
*** Generate, analyze, and distribute comprehensive
** Staffing Reports and RTA Analysis**, including managing daily operational callouts.
* Prepare and
** present data-driven operational updates during the Weekly Business Review (W )
** to senior leadership and…