System Administrator

Systems Administrator 1

Information Services

Location:

Remote (US) / Chandler, AZ

Reports to:

IT Operations Manager

Employment Type:

Exempt | Full-Time

Strong Mind is a remote‑first education and technology company on a mission to transform learning for students, families, and educators across the country. For more than 25 years, we’ve partnered with schools and districts to deliver innovative, student‑centered learning experiences powered by technology, compassion, and bold thinking.

We believe education should be flexible, human, and built for real life. That belief shapes how we design our products, support our partners, and work together as a team. At Strong Mind, you’ll find smart people doing meaningful work, a culture rooted in trust and accountability, and leaders who genuinely care about both outcomes and people.

You’ll be part of the Information Technology team, working closely with Systems Administrators, Help Desk, Security, Infrastructure, and Engineering teams to ensure the technology that powers Strong Mind operates securely and efficiently. This team is responsible for maintaining critical infrastructure, supporting internal users, and enabling the technology that keeps our employees and educational platforms running smoothly.

The team culture is collaborative, innovative, and supportive, and you’ll have opportunities to learn, grow, strengthen your technical expertise, and build meaningful impact while partnering across Strong Mind and our schools.

In this role, your work will directly impact internal teams, systems, and business operations by ensuring our IT infrastructure remains reliable, secure, and optimized for performance.

You’ll help troubleshoot technical challenges, automate routine processes, improve system reliability, and support the technology that enables our employees to deliver exceptional educational experiences.

• Install, configure, maintain, and troubleshoot Windows, macOS, and Linux operating systems, hardware, software, and virtual machines.
• Provide Tier 1–2 technical support by resolving hardware, software, networking, and connectivity issues while delivering exceptional customer service to internal employees.
• Monitor systems, networks, firewalls, backups, and infrastructure health to maintain security, uptime, and overall system performance.
• Develop and maintain automation scripts using Python, Power Shell, or Bash to improve operational efficiency and reduce manual work.
• Collaborate with IT teammates to support Azure and AWS cloud environments, maintain technical documentation, implement security best practices, and contribute to continuous infrastructure improvements.
• This position requires availability to work core business hours of 8:00 AM to 5:00 PM Arizona time, Monday through Friday.

• 1–3 years of experience in an IT Support, Systems Administrator, or similar infrastructure role.
• Experience administering Windows, macOS, and Linux operating systems, along with a solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN technologies.
• Familiarity with scripting languages such as Python, Power Shell, or Bash to automate routine administrative tasks.
• Experience supporting virtualization technologies, cloud platforms (AWS and/or Azure), firewalls, and cybersecurity best practices.
• Strong analytical, troubleshooting, documentation, and customer service skills, with an eagerness to learn emerging technologies and leverage AI tools to improve workflows and problem‑solving.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• Industry certifications such as CompTIA Network+, Security+, Microsoft Azure Fundamentals, and AWS Cloud Practitioner.

At Strong Mind, we believe the best ideas come from bringing together people with different perspectives, experiences, and ways of thinking. A diverse and inclusive workplace fuels creativity, strengthens collaboration, and helps us build better solutions for the students, families,…