Product Supportability Project Manager
Listed on 2026-07-26
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IT/Tech
Systems Engineer, IT Support, Product Engineer
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.
There is never a dull moment with us.
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Summary
The Product Supportability Project Manager coordinates and executes product changes that impact service readiness and installed‑base supportability. This role partners with Engineering, Supply Chain, Planning, and Global Services to ensure Engineering Change Orders (ECOs) affecting service kits, Long‑Term Planning (LTP), spare parts, and customer configurations are executed accurately and on time.
The role focuses on supportability execution by driving ECOs through PLM (ENOVIA), aligning SAP execution readiness, and identifying risks to service inventory, material availability, and long‑term support strategies.
New and sustaining product service engineering. Serves as the central technical resource / work with Software and Hardware develop engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle (PLC). Will be fully coordinated and working directly with aforementioned teams to incorporate effective serviceability, reliability and service business practice improvements into product compose. Works to optimize serviceability, reduce cost‑of‑service through all stages of the PLC, and improve short‑and long‑term product service revenue performance.
Involvement lasts throughout all stages of a product’s lifecycle to ensure system level product performance is continuously supervised and meets established specification. Drives continuous improvement of system hardware, diagnostics and software, tooling, user documentation, knowledge management, and training.
- Solid understanding of overall system operation, system integration, and system calibrations.
- Influence early PLC compose to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, invent tolerances, Intellectual Property (IP) protection.
- Act as a two way conduit of information between develop teams, and tech support and service personnel.
- Very adept at 7-step trouble‑shooting, including driving learning and standardization where appropriate.
- Full understanding of the need to protect our service IP, and apply BKMs into documentations, FRUs, Tooling, and training.
- Able to step into a difficult beta and sustaining customer concern, analyze data…
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