Senior Infrastructure Engineer - File Transfer

Technology Infrastructure Engineer

Wells Fargo is seeking a Technology Infrastructure Engineer to join the File Transfer Operations Support (FTOS) team. FTOS is responsible for the engineering, operational support, stability, security, and modernization of enterprise-managed file transfer platforms that enable critical business and partner data exchanges across the company. The team supports technologies including Connect:

Direct (NDM), Axway Secure Transport, SAFET, Secure Proxy, and related infrastructure.

This role is a key contributor within the FTOS organization, responsible for ensuring platform reliability, resolving complex production issues, delivering automation and modernization initiatives, and partnering with application, infrastructure, and security teams to provide secure, highly available file transfer services. The position offers a combination of operational support, infrastructure engineering, automation, and technical leadership opportunities.

In This Role, You Will

• Support and engineer enterprise file transfer platforms including Connect:
  
  Direct, Axway Secure Transport, SAFET, Secure Proxy, and related infrastructure
• Lead production incident response, troubleshooting, root cause analysis, and service restoration efforts for critical business services
• Develop automation solutions that improve operational efficiency, service reliability, and platform scalability
• Execute platform upgrades, lifecycle management activities, technology refreshes, and infrastructure modernization initiatives
• Implement and support secure file transfer solutions, including certificates, encryption, authentication, and integration onboarding
• Utilize monitoring and observability tools to proactively identify, troubleshoot, and resolve service issues
• Partner with application, infrastructure, security, and business teams to ensure stable and secure service delivery.
• Provide technical leadership through documentation, mentoring, process improvement, and operational excellence initiatives

Required Qualifications:

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of production support experience in mission-critical enterprise environments
• 3+ years of experience supporting file transfer technologies such as Connect:
  
  Direct (NDM), Axway Secure Transport, Axway Synchrony Suite, Secure Proxy, Managed File Transfer (MFT), or similar platforms
• 3+ years of technical troubleshooting, incident management, and root cause analysis experience

Desired Qualifications

• Experience supporting large-scale enterprise file transfer or Managed File Transfer (MFT) environments
• Experience supporting Linux and Windows server environments
• Experience with monitoring and observability platforms such as Splunk, Grafana, App Dynamics, or similar tools
• Experience implementing automation using scripting, Ansible, or related infrastructure automation technologies
• Strong understanding of certificates, encryption, authentication, and secure communications protocols
• Experience leading major incident response, outage remediation, and post-incident review activities
• Strong technical leadership, collaboration, and communication skills
• Knowledge of Service Now incident, change, problem, and request management processes

Job Expectations:

• Participate in a 24x7 on-call rotation supporting business-critical FTOS services
• Ability to work evenings, weekends, holidays, and additional hours as needed to support production incidents and maintenance activities
• This position does not offer visa sponsorship
• This position provides a hybrid work schedule

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$87,000.00 - $

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement