NCino​/Salesforce Production Support (Senior

Job#: 3043042

Job Description:

nCino Production Support Analyst (Senior)

Chandler, AZ / Charlotte, NC / Irving, TX

(Hybrid - 3 days onsite, 2 Remote)

12+ months

• The team between Tier 2 Support and Product Development as an escalation layer.
• The team serves as a liaison between business users and product/development teams.
• Team currently has two members.

• Perform root cause analysis on complex issues and determine the appropriate path forward.
• Investigate advanced change scenarios and analyze impacts across the platform.
• Determine whether issues require a one-time data correction, process change, workaround, or development enhancement.
• Provide user training guidance and create documented workarounds.
• Handle advanced data updates and troubleshooting requests.
• Reproduce issues in lower environments to validate and confirm reported problems.
• Identify known issues and elevate confirmed defects to the development team.
• Help users understand complex problems and provide guidance during high-stress situations.
• Analyze whether issues should be routed to another support team or added to the product development backlog.

• Strong nCino experience is non-negotiable due to the team's need to quickly onboard new hires.
• Experience with Salesforce backend functionality is highly preferred.
• Familiarity with SOQL is preferred; SQL experience is also acceptable as the concepts transfer easily.
• Ability to query data, analyze results, and identify root causes.
• Strong understanding of Salesforce objects and data structures.
• Experience with enterprise-level implementations, platform buildouts, system design, testing, or technical configuration.
• Background as an nCino Administrator, Business Analyst, System Administrator, or other hands-on technical nCino role is ideal.

• Candidates with deep nCino product knowledge and hands‑on platform experience.
• Experience supporting, configuring, implementing, testing, or administering nCino solutions.
• Individuals with both technical aptitude and banking domain knowledge.
• Credit or commercial lending backgrounds combined with Salesforce/nCino technical experience are highly attractive.
• Understanding of regulatory and compliance requirements within banking.
• Experience communicating with bankers and internal business stakeholders.

• Strong customer‑facing communication and relationship management skills.
• Ability to distill complex technical issues into simple business language.
• Strong analytical mindset with the ability to "read between the lines" when reviewing data.
• Excellent bedside manner when supporting frustrated users.
• Ability to explain technical concepts to bankers and other non‑technical audiences.

• Candidates who use AI or Generative AI as buzzwords without being able to discuss meaningful hands‑on experience.
• Candidates whose experience is limited to basic ticket handling with little technical depth.
• Candidates who only have end‑user nCino exposure without deeper platform knowledge.

• nCino experience alone does not guarantee technical competency.
• Many candidates struggle to explain which specific nCino product offerings they worked with or supported.
• Additional probing is needed to validate the depth of their nCino expertise.

• One successful team member came from a regional bank where she served as the primary system administrator.
• She had followed nCino's evolution since the company's early years and brought exceptional product knowledge, making her more of an exception than the norm.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership…