Director, Global Network Operations

Director, Global Network Operations

The Director, Global Network Operations is responsible for the operational excellence, availability, and support of the company's global network infrastructure across manufacturing facilities, labs, corporate offices, campuses, and data centers.

• Lead a global Network Operations team, including employees and contingent workers, responsible for the availability, performance, and support of enterprise networks.
• Ensure resilient, highly available network services across manufacturing sites, labs, offices, campuses, and data centers, minimizing operational disruption to business and production environments.
• Own network operations, including incident, problem, change, and service management, with a focus on operational excellence and continuous improvement.
• Drive operational readiness for new network deployments by partnering with Network Architecture and Network Engineering teams on supportability, monitoring, and handoff.
• Manage network monitoring, capacity planning, maintenance activities, operational documentation, and disaster recovery readiness.
• Lead major incident response, root cause analysis, and service restoration for critical business and manufacturing network events.
• Drive adoption of automation, observability, and AI-enabled operations to improve service reliability, MTTR, and operational efficiency.
• Establish and manage service health objectives, operational KPIs, SLAs, scorecards, and continuous improvement plans.
• Manage relationships with network service providers and strategic vendors, ensuring SLA performance and service quality.
• Develop and mentor a high-performing global operations team while fostering collaboration, accountability, and a customer‑first culture.
• Partner with Cybersecurity, Infrastructure, Manufacturing IT, Network Architecture, and Network Engineering to ensure reliable, secure, and scalable network services.
• Communicate operational health, risks, major incidents, and recovery plans clearly to senior leadership and stakeholders.

• Experience supporting complex global environments, including manufacturing facilities, laboratories, corporate offices, campuses, and enterprise data centers.
• Experience operating large‑scale global enterprise and manufacturing networks with strong availability and service reliability expectations.
• Strong operational expertise across enterprise WAN, LAN, wireless, routing and switching, data center networking, and network monitoring platforms.
• Working knowledge of ITIL processes, including incident, problem, change, and service management.
• Experience managing global vendors, telecommunications providers, and outsourced support partners.
• Demonstrated ability to lead mission‑critical infrastructure where network resilience, availability, and operational excellence are essential to business continuity.
• Strong leadership, communication, stakeholder management, and executive‑level incident communication skills.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 20+ years of enterprise network experience.
• 10+ years leading global network operations teams.

• Experience with Cisco SDN, Arista SDN, and large‑scale data center network operations.
• Experience driving network automation, observability, and AI‑enabled operations in a global enterprise environment.
• Experience developing operational talent pipelines, technical leadership depth, and succession readiness across global network teams.

• Job Type: Experienced Hire
• Shift: Shift1 (United States of America)
• Primary
  
  Location:
  
  US, Arizona, Phoenix
• Annual Salary Range: $– USD

This role is a Position of Trust. Upon acceptance, a candidate must consent to and pass an extended Background Investigation, including extended education, SEC sanctions, and additional criminal and civil checks.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any characteristic protected by local law, regulation, or ordinance.

The compensation package includes competitive pay, stock bonuses, health, retirement, and vacation benefits. Additional programs are available to all eligible employees.

This role is eligible for a hybrid work model, allowing employees to split their time between working on site at the assigned Intel location and off site.