Data Center Technician II

An Experienced Data Center Technician is responsible for day-to-day data center operations and advanced hands-on technical support. The role focuses on maintaining uptime for server, network, storage, and data center infrastructure while performing complex troubleshooting, executing changes safely, and mentoring other technicians.

Previous AWS, Google, or Meta experience highly desired

Applicants must reside within the Phoenix / Chandler area

• Respondtoandtroubleshootincidents involving servers, switches, storage systems, cabling, PDUs, cooling components, and alarms; identify root cause and drive resolution.
• Performadvancedbreak/fixandmigrations: rack-and-stack, hardware replacements, firmware verification, and structured cabling changes.
• Executepreventiveandcorrectivemaintenance following runbooks and change procedures (including escalation to engineering when needed).
• Supportdatacenterinfrastructureoperations including power distribution awareness, UPS/generator-related operational checks (as applicable), airflow best practices, and cooling/CRAH-CRAC monitoring response.
• Installandtestnetworkconnectivity (patch panels, patch cords, optics/SFPs, VLAN/port verification as applicable).
• Ownphysicallayerdocumentationquality: cable maps, labeling standards, rack diagrams, asset records, and post-change updates.
• Manageworkordersandchanges in a ticketing/change system, ensuring approvals, sequencing, and rollbacks are followed.
• Maintaincomplianceandsafety: ESD procedures, ladder/working-at-height safety, access control, and adherence to data center standards.
• Coordinatewithvendorsandcross-functional teams (network engineering, platform teams, facilities, and support) during outages and escalations.
• Mentorjuniortechnicians through shadowing, coaching on procedures, and improving team playbooks/runbooks.

• Strong experience with serverhardwarelifecycle (install, replace, troubleshoot) and understanding of RAID/storage basics.
• Solid working knowledge of networking fundamentals (switching concepts, fiber/optics basics, cabling standards, port verification).
• Hands-on ability with structured cabling (copper and fiber), patching, labeling, and rack organization.
• Proficiency using ticketing/ITSMsystems, monitoring tools, and escalation workflows.
• Competence reading diagrams,schematics,andrunbooks, and producing clear documentation after work.
• Demonstrated experience working in a high-availability,safety-first environment with controlled change processes.
• Ability to liftandworkinconstrainedspaces (often required for rack work and component swaps).

• Typically 3–7+years of data center operations/technician experience (or equivalent hands‑on work).
• Technical education in IT/networking/electronics (or equivalent practical experience).
• Experience with at least one common data center environment or platform stack (servers/network/storage) is preferred.

• Certifications such as CompTIAA+/Network+, Cisco(CCNA), ITIL, or vendor-specific hardware certifications.
• Experience with on-call rotation, outage response, and incident command principles.
• Knowledge of datacenterinfrastructuremonitoring (BMS alarms, environmental monitoring, power/cooling telemetry—role dependent).

• On-site work in a temperature-controlled environment.
• Shiftworkandon-call may be required.
• Ability to work under time constraints during incidents and scheduled maintenance windows.