Digital Transformation Process Architect

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location:

Chandler, AZ or Hillsboro, OR (onsite)

JLL is seeking a Digital Transformation Process Architect to join our Global Digital & Transformation Team. This mid-level role is designed for a structured, analytical professional who specializes in designing, optimizing, and scaling operational workflows. You will be responsible for translating complex business requirements into clear, efficient, and technology-enabled process designs that drive digital adoption across our facilities portfolios. In this role, you will act as a key translator between operations and technology, mapping "as-is" environments and architecting "to-be" process blueprints.

You will ensure that technology implementations (such as IWMS, CMMS, IoT, and automated workflows) are built on top of highly optimized, standardized, and scalable operational foundations.

• Process Architecture & Design:
  Map complex operational processes and design efficient, standardized "to-be" workflows that leverage modern digital platforms and automation
• Conduct detailed process assessments to identify bottlenecks, redundancies, and automation opportunities within facility management and corporate real estate services
• Develop and maintain end-to-end process blueprints, swimlane diagrams, and workflow models using industry-standard notation (BPMN 2.0)
• Ensure designed processes are scalable, standardized across accounts, and aligned with overall digital transformation goals

• Partner with Digital Deployment Engineers and product teams to ensure that technology configurations, APIs, and integrations accurately reflect designed operational workflows
• Translate operational processes into clear technical specifications, user stories, and data-flow requirements for engineering teams
• Identify opportunities to use low-code tools, workflow engines, and RPA (Robotic Process Automation) to automate manual process steps
• Support User Acceptance Testing (UAT) by validating that implemented digital solutions successfully match the intended process designs

• Facilitate process design workshops and interviews with operations managers, account leads, and clients to gather requirements and build alignment
• Act as a bridge between technical development teams and non-technical business stakeholders, clarifying requirements and operational constraints
• Develop clear process documentation, standard operating procedures (SOPs), and transition guides to support change management and system onboarding
• Define and track process performance metrics (KPIs) to measure the efficiency gains and business value of digital rollouts

• Support the maintenance of JLL’s global process library, templates, and reference architectures
• Assist in establishing process governance standards to ensure consistency across different accounts, clients, and regions
• Provide guidance and support to junior Process Analysts within the digital transformation team

• Bachelor’s degree in Industrial Engineering, Business Technology Integration, Management Information Systems, Operations Management, or a related field
• 3–5 years of experience in process design, business analysis, operations consulting, or systems implementation
• Proven experience in modeling complex workflows and translating business needs into structured process architectures
• Experience working in collaborative, cross-functional project environments within a large enterprise

• Strong proficiency in process mapping and visualization tools (e.g.,…