Digital Transformation Process Architect

Digital Transformation Process Architect

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Digital Transformation Process Architect plays a vital role in maintaining the digital backbone of our regional operations across the Americas and Latin America. In this position, you’ll be responsible for the day-to-day administration, support, and continuous improvement of the technology platforms and data ecosystems that enable efficient, accurate, and compliant service delivery. Acting as the primary point of contact for platform-related issues, you’ll ensure system integrity, data quality, and user access are maintained to the highest standards.

We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career—and in this role, you’ll partner closely with operational teams across diverse corporate real estate functions to resolve technical issues, manage approval workflows, and govern user data. Your work ensures that collaborative platforms such as Smartsheet and SharePoint remain reliable, compliant, and fit for purpose at all times.

What sets JLL apart is our culture of collaboration, locally and across the globe, and you’ll experience this firsthand as you support users across multiple regions and languages.

Perform daily preventative maintenance monitoring across all active digital trackers, Smartsheet work spaces, and SharePoint platforms

Triage, troubleshoot, and resolve user-submitted support tickets across all supported operational processes and work applications

Act as the regional subject matter expert, assisting non-technical users in navigating digital workflows and tools

Identify, document, and escalation system bugs or recurring performance issues to senior engineering and product teams

Process data correction requests across all active trackers and submission workflows to ensure reporting accuracy

Maintain and update reference data, dropdown configurations, and metadata properties across platforms to reflect current operational requirements

Perform routine data audits to ensure alignment with regional data governance and compliance policies

Process user access and platform license requests, ensuring timely and accurate provisioning in accordance with security protocols

Conduct regular access reviews to ensure permissions are up to date and revoke access for offboarded users

1–3 years of prior experience in a technical support, system administration, data analyst, or IT-adjacent operational support role

High proficiency in Microsoft 365 tools including Excel (advanced formulas, data cleaning), Teams, Outlook, SharePoint, and MS Lists

Demonstrated experience working with global or cross-regional teams in a multicultural, multinational corporate environment

Strong analytical mindset with the ability to diagnose technical and data-related issues across complex digital workflows

Highly organized with the ability to manage multiple concurrent requests and prioritize effectively in a fast-paced environment

Meticulous attention to detail in data validation, user record management, access provisioning, and system auditing

Clear and professional communication skills, with the ability to translate technical instructions into simple guidance for non-technical users

Bachelor’s degree in Information Systems, Computer Science, Business Analytics, or a related technical field

Bilingual proficiency in English and Spanish (Portuguese is considered a strong asset)

Strong proficiency in Smartsheet including sheets,…