Technical Support Specialist

Job Title:

IT Client Support Specialist

Location:

Chandler, AZ Work Arrangement:
Hybrid Client Industry: Fortune 500 Technology/Financial Services Client Duration:
Contract

Schedule:

Full-time; schedule to be determined based on business requirements About the Role We are hiring an IT Client Support Specialist to join a fast-paced technology support team on a contract basis. This is an excellent opportunity for a customer-focused professional who is interested in expanding their technical skills and building a career in IT. The successful candidate will provide first-line technology support to internal users through phone and live chat.

You will troubleshoot basic MS applications and proprietary systems, manage multiple support interactions simultaneously, and ensure incidents are accurately documented and escalated when first-line resolution cannot be achieved. Comprehensive technical training will be provided, along with ongoing support from peers and subject matter experts.

Key Responsibilities Design and define enterprise identity architecture using PingIDM Build and manage identity lifecycle workflows including provisioning, updates, and deprovisioning Integrate identity data from HR systems, Active Directory, applications, and APIs Develop identity reconciliation and “golden record” strategies across multiple data sources Guide implementation teams on PingIDM configurations, workflows, and integrations Troubleshoot complex identity and access management issues across enterprise platforms Collaborate with security, infrastructure, HR, and application teams to align IAM solutions with business needs Ensure IAM solutions are scalable, secure, and aligned with long-term enterprise strategy Provide technical leadership and best practices for identity governance and data consistency initiatives What We’re Looking For 8+ years of experience in Identity & Access Management (IAM) Strong hands-on experience with PingIDM and/or Forge Rock IDM implementations Expertise in identity lifecycle management, provisioning, and reconciliation processes Experience integrating IAM platforms with Active Directory, HR systems, APIs, and enterprise applications Strong understanding of identity data modeling, identity fusion, and deduplication strategies Ability to troubleshoot and support enterprise IAM implementations in complex environments Excellent communication and stakeholder management skills Experience working in large-scale enterprise or financial services environments is a plus Relevant IAM certifications are preferred Compensation Hourly Rate: $20 – $22 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable. About Us At Collabera, we don’t just offer jobs—we build careers.

As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.

Ready to Apply? Apply now or reach out to Tanupriya Ganguly at  or email ta for more information. We look forward to speaking with you!