Senior Digital Manager

• Own end-to-end delivery and health of key digital capabilities and processes
• Translate business requirements into digital requirements and acceptance criteria
• Partner with designers to develop client journeys
• Refine scope with Technology teams
• Guarantee quality through business acceptance testing
• Ensure successful go-to-market
• Drive strategy, development, and delivery of Salesforce-based sales enablement solutions and strategic initiatives
• Lead a cross-functional Agile team delivering CRM capabilities across Global Banking & Markets
• Partner with business, digital, and technology teams to define priorities and build business cases
• Manage delivery and ensure solutions are deployed efficiently and within scope
• Deliver digital software solutions while managing timing, budget, and scope constraints
• Own operational routines, governance, and best practices
• Oversee governance, risk management, data use, and client feedback to drive roadmap prioritization
• Manage project, sprint, and release planning using Agile principles
• Create presentations and written materials
• Build and maintain stakeholder and partner relationships
• Make informed decisions throughout the product development and sustainment lifecycle

• 7+ years of relevant experience
• Experience leading medium-to-large digital, CRM, or Salesforce initiatives
• Strong ability to manage cross-functional teams and stakeholders in a matrixed environment
• Proven experience translating business needs into scalable digital solutions
• Excellent communication, presentation, and executive-facing skills
• Strong strategic thinking, problem-solving, and decision-making capabilities
• Ability to manage multiple projects and priorities with a high degree of autonomy
• Experience building partnerships across business and technology organizations
• Minimum education requirement:
  High School Diploma / GED / Secondary School or equivalent
• FDIC restrictions apply to hiring individuals with certain specified criminal history
• Ability to work onsite in accordance with the workplace excellence policy if selected
• Desired:
  Salesforce CRM and Agentforce experience
• Desired:
  Agile delivery experience
• Desired:
  Business requirements and process analysis expertise
• Desired:
  Knowledge of Global Banking or Markets products and processes
• Desired:
  Digital product management and portfolio governance experience
• Desired:
  Change management and organizational transformation experience
• Desired:
  Global Banking, Markets, or financial services experience

Demonstrates expertise in managing end-to-end delivery of Salesforce-based solutions, translating business requirements into digital capabilities, and leading cross-functional Agile teams. Proven ability to drive strategy, manage stakeholder relationships, and ensure successful project execution within scope and budget.

• Salesforce CRM Experience
• Agile Delivery Experience
• Digital Product Management
• Business Requirements Analysis
• Cross-Functional Team Leadership

• Digital Solutions Delivery
• Business Acceptance Testing
• Project Management
• Scope Management
• Risk Management

• Excellent Communication Skills
• Strategic Thinking
• Problem-Solving
• Decision-Making
• Stakeholder Relationship Management

• Global Banking
• Markets
• Financial Services
• Change Management
• Organizational Transformation

• Salesforce
• CRM Systems
• Agile Methodologies